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Willis Towers Watson

Health and Benefits Administrative Specialist

This position requires a passion for teamwork and customer satisfaction as well as the desire to continually tackle new challenges. This position often requires the handling of sensitive information with professionalism and integrity. As part of our dynamic environment and team you will feel a strong sense of accomplishment as you develop your technical, interpersonal and administrative skills as well as see your efforts contribute to meeting the needs of our clients. Our supportive, team-oriented approach will motivate you to do your best while also helping others. This role may include partial or complete remote working depending on office restrictions of WTW and local authorities.

Note: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

  • Provides business support and administrative services to the department, including correspondence, mail delivery, external courier services, data entry, document management services, records management, office security, and office supply orders. Will provide administrative services to a site/location, typically in the area of print production, mail services and conference room setup. Will handle special projects of an administrative nature
  • Handle participants calls; written and oral
  • Perform with guidance from other team members, routine and recurring plan administration tasks for clients’ defined benefit plans (e.g., benefit calculations, annual data updates, assist with preparation of benefit statements)
  • Work cooperatively with other team members (Willis Towers Watson plan administrators, actuaries) to complete tasks and to ensure unified delivery of services
  • Gain a thorough understanding of the plan design ( e.g., benefit formulas, options, eligibility)
  • Follow and update documentation materials as directed
  • Maintain complete and accurate work papers and audit trails
  • Learn and use Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
  • Actively participate in team meetings and training activities
  • Be accountable to team members for agreements and commitments

The Requirements

  • Minimum 2 years’ experience providing administrative support
  • Solid mathematical and analytical skills using Excel and other required applications
  • Ability to work well with colleagues at all levels
  • Strong sense of professionalism and maturity
  • Outstanding technical skill in MS Office (Outlook, Word, PowerPoint, and Excel)
  • Ability to produce consistently high-quality results under tight deadlines
  • Excellent organizational skills, accuracy, and attention to detail
  • Resourceful, proactive self-starter with the ability to think ahead
  • Ability to multi-task and work independently, as well as part of a team
  • Excellent verbal and written communication skills
  • Creative problem solver
  • Solid project management skills

Equal Opportunity Employer/Vet/Disability

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