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Willis Towers Watson

Health and Benefits Analyst (Japanese Bilingual)

The Role


As an Analyst within the Human Capital and Benefits (HCB) segment, you will contribute as part of a team involved in several activities to support our international benefits offerings.


The ideal candidate will be detail-oriented and have excellent data entry and manipulation skills.  Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.


You will have the opportunity to:

  • Enhance your technical knowledge of benefits plans around the world
  • Enhance data, process and project management skills
 Key Activities
  • Data management and reporting activities
  • Data entry activities
  • Administrative onboarding of new clients
  • Perform data validation and processing work using agreed upon tools, standards and techniques
  • Support the production of benefits plan design and reporting publications
  • Process, project and transaction management
  • Support contract renewal activities
  • Collect, validate and clean benefits enrolment and eligibility data
  • Assist with enrolment processes and ensure beneficiary data is updated
  • Monthly reconciliation of commissions and perform commission estimates
  • Setting up client premium invoices
  • Support claims management
  • Support benefit audit processes
  • Support interactions between clients, Willis Towers Watson and insurance vendors
The Requirements
  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
  • 2-5 years’ work experience either in an insurance company or an outsourcing company doing life insurance processes (e.g. claims, enrolment)
  • Previous benefits or insurance experience a plus
  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
  • Experience with data entry, validation and manipulation (advanced Excel skills are essential)
  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
  • Ability to ask the right questions and seek help where appropriate
  • Sense of accountability; owning one’s work and taking pride in it
  • Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
  • Structured problem solving and analytical thinking
  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
  • Strong client service orientation
  • Strong client relationship, interpersonal and team skills
  • Proficiency in English required, good written and communication skills
  • Able to work shift hours
  • Proficiency in Japanese language is required (Good written and communication skill)
Equal Opportunity Employer.

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