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Willis Towers Watson

Health and Benefits Client Manager

The Role : 

Our Health and Benefits Client Managers play the critical role of day to day project manager, advisor, and communications lead with clients.  This role provides an excellent opportunity for long-term career growth by enhancing one’s benefits acumen, and client and project management skills with one of the world’s leading benefits advisory firms.

Play a key role in the design and management of group medical, dental, life insurance, disability and time off programs:

  • Proactively advise clients and provide superior client service in response to day to day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)
  • Play a key role in employee benefits strategy by analyzing plan performance and proactively making recommendations for plan design changes
  • Contribute to the marketing process including gathering vendor/client information, preparing and analyzing benchmark data and developing RFPs
  • Work with Senior Client Managers and Account Executives to develop project plans, and manage teams to deliver on project goals
  • Play a key role in the client open enrollment process including preparing materials and presentations, organizing and conducting employee meetings, proofing contracts and updating accounting/tracking systems
  • Contribute to the sales process for prospective clients including value proposition creation and RFP/proposal development
  • Manage completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates
  • Maintain and cultivate strong carrier relationships
  • Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)
  • Understand, articulate and implement key Willis Towers Watson value-added resources

Note: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity

The Requirements:

  • 3+ years of health and welfare account management experience including some underwriting or analytical experience
  • Strong technical knowledge of health and welfare employee benefit plan design, insurance products, current trends and regulatory environment
  • Strong client service orientation with ability to resolve current needs as well as institute new processes to provide long term solutions
  • Proven experience managing multiple teams delivering on client projects within project plan parameters
  • Excellent verbal and written communication skills including strong presentation skills
  • Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development
  • Strong computer skills including Microsoft Office (Word,  Excel and Power Point), and ability to learn new technologies and recommend new technology solutions
  • Associates or Bachelor’s level degree preferred
  • State Life and Health license required within 90 days of joining
  • Professional Certification (CEBS, GBA, PHR, SPHR, etc.) preferred

Equal Opportunity Employer/Vet/Disability

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