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Willis Towers Watson

HR Specialist, Global HR Shared Services (Night Shift)

The Role

  • Perform day-to-day GHRS recruitment administration operations, functions and duties ensuring adherence to service level standards and metrics
  • Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
  • Assists with maintaining accurate employee records including associate personal files
  • Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
  • Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
  • Identify the potential for better team efficiencies and agree with the leader on their implementation
  • Fully responsible for keeping employee data accuracy and privacy
  • Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
  • Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
  • Enrich the processes and the value added services for the internal customer
  • Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

The Requirement

  • Strong HR Experience in a Shared Service Centre
  • Strong written and verbal communication skills.
  • Ability to plan and prioritize workload.
  • Ability to use own initiative but work under instruction as required.
  • Ability to work as part of a team and alone with a ‘can do’ attitude.
  • Maintain good working relationships with colleagues across HR.
  • Ability to provide a high standards of customer care.
  • Methodical and organized
  • Quick Learner and self-motivated.
  • Flexible and adaptable to changes.
  • Working knowledge of Excel and Word will be preferred.
  • Willing to be assigned on rotating shift and in North America hours
Equal Opportunity Employer 

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