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Willis Towers Watson

Implementation Project Manager

The Role
Human capital and benefits
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.
The role of Implementation Project Manager is to project manage, support and ensure successful delivery of client installations on our Benefits Access global benefits enrolment, choice and administration system. Project Managers run client country implementations (globally and in the UK) whilst contributing to the development and maintenance of our implementation processes and standards. Project Managers also have solid knowledge and experience in employee benefit delivery, market awareness and involvement in new business activities.
Performance Objectives: 
  • Ensure an efficient, professional service is provided to meet all client/employees' needs and to promote the Willis Towers Watson brand.
  • Take overall responsibility for an agreed set of client implementation projects.
  • Utilise knowledge of business and systems - especially Benefits Access - to ensure a smooth administration implementation and handover to on-going support of clients.
  • Utilise WTW implementation methodologies and toolkit to deliver project.
  • Ensure that all delivery agreements and project performance standards are met.
  • Identify project risks and mitigations.
  • Scope and project manage any special projects as required.
  • Update Line Manager on a regular basis (or as necessary) of current client issues, threats and opportunities.
  • Identify areas where the service to clients could be improved and/or expanded.
  • Ensure that Professional Excellence model is used consistently to ensure high quality of work.
  • Use and maintenance of system documentation and procedures and project toolkit.
  • Maintain market awareness.
  • Understand your role and how it interacts with the Configuration, Broking, Global Services and Solutions, and Administration teams.
  • Foster a collaborative working environment across the project teams. Encourage teamwork by sharing knowledge, ideas and solutions
  • Co-ordinate local and global teams to ensure successful, timely implementation project delivery
  • Participate, if asked, in the recruitment and selection process, the career development review process and training of associates.
  • Liaise, as necessary with Administration Manager, Configuration Manager, Broking and Flex Consulting leads over requirements, contracts, reporting, resources, workflow and client expectations.
  • Work with local team to ensure that fee invoices are prepared and issued by the dates set by Finance (if required).
  • Identify and work with the Administration Manager/Team Leader to improve operational efficiency and reduce costs.
  • Ensure that project scope is controlled and managed, identifying out of scope items and raising these to the local teams.
  • Be a point of reference on technical matters and non-standard queries where required.
  • Sound knowledge of employees benefits, data and interfaces (payroll, HR, benefit provider reporting), benefit systems, outsourced operations.
Business Development
  • Assist with the production of proposals.
  • Participate in new business presentations as required.
  • Identify opportunities for cross-selling other services to existing clients

The Requirements
  • Educated to degree level standard.
  • Project management qualification desirable.
  • At least 5 years experience leading and project managing client benefit system implementations desirable, or equivalent in similar industry.
  • Proven interpersonal skills, to include communication and negotiation with large corporate clients.
  • Self motivated and ability to work on own and to tight timescales.
  • Strong problem solving skills
  • Benefits, flex and international benefits and legislative knowledge are an advantage.
  • Multiple languages are an advantage but not a prerequisite. 
  • Experience working with different countries and cultures is an advantage.
The Company 
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
Willis Towers Watson is an equal opportunity employerWillis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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