This website uses cookies to ensure you get the best experience. Learn more
Willis Towers Watson

IT Business Analyst

The purpose of the IT Business Analyst is to provide application support, end-user support, functional and technical analysis required to support and enhance IT software solutions utilising Agile and Waterfall SDLC. The role will also encompass Project Co-ordination activities as a part of the delivery of software solutions.

The Role:

  • Provide end-user support on business applications including effective communication with end users from incident lodgement to problem resolution
  • Preparing and coordinating project schedules, resources and information
  • Liaising with business stakeholders to identify and define project requirements, scope and objectives
  • Ensuring business needs are met as the project evolves
  • Liaising with and managing offshore support and development teams throughout the incident management process
  • Develop, document and revise system design procedures, test procedures and quality standards and end user documentations
  • Investigates system problems and develops recommendations for resolution
  • Participate in the solution design process
  • Collaborate with technical specialists such as systems analysts and developers to optimize and enhance a system
  • Prepare training documentation for users as well as organize formal sessions and seminars
  • Establish relationships with stakeholders to develop trust and ensure reliable and accurate information

The Requirements:

  • Relevant Tertiary IT Qualification
  • BABOK or equivalent certification 
  • Agile certification 
  • Knowledge and experience of the Insurance Broking or Insurance related industry
  • Experience as an IT Business Analyst
  • Sound analytical and problem solving skills
  • Experience in system process modelling/engineering
  • Agile User Story creation and maintenance
  • Good communication skills, both written and verbal
  • Presentation and Facilitation Skills
  • Experience working with offshore teams
  • Project planning and co-ordination skills
  • Proficient in MS Project

Equal Opportunity Employer

Apply Now

Share this