This website uses cookies to ensure you get the best experience. Learn more
Willis Towers Watson

IT Support Technician

Summary

The Support Technician is the first line of support for all internal desktop, laptop and other device management and maintenance.  He/She is responsible for interacting and supporting all users that you are assigned to so that you resolve all desktop related issues that arise in a responsible, efficient and timely manner.  This position requires on-call support to perform maintenance activities during non-business hours.  This position reports to the Director of IT Services and Support.

Work Hours: The person in this role is expected to be available for a variety of shifts ranging from 8 AM - 5 PM to 12 PM - 9 PM dependent upon business needs.  Each technician will have a turn at being on-call, inlcuding weekends.

The specific responsibilities of the IT Desktop Support include;
•    Utilize a ticket system for issue/problem response, logging and resolution
•    Provide first level diagnosis for potential resolution for hardware and software issues
•    Provide users with status of open tickets upon request
•    Face-to-Face and phone/virtual support with sales agents up to Executive team members
•    Receive and re-deploy employee equipment daily
•    Assist with desktop/laptop imaging and audio/visual requests, as needed
•    Perform equipment moves or equipment upgrades, as required
•    Perform physical repairs for equipment failures
•    Execute physical inventories, reconciliation, record keeping daily
•    Administrate/own workstation patching via SCCM (System Center)
•    Process intermediate Active Directory tasks up to and including terminations and new hires
•    Connect new workstations to network and host systems
•    Any other activities assigned by your manager 
 

What you need to be successful
•    Proven experience utilizing Microsoft Service Center (SCCM)
•    Experience working both Face-to-Face and phone / virtual technical support
•    Experience working with a variety of employee roles/departments.
•    Intermediate to Expert knowledge of the Microsoft Office Suite (Word, Excel, Visio, PowerPoint/O365)
•    Proven experience utilizing Active Directory in a multitude of scenarios
•    Functional knowledge of Power Shell scripting
•    Self-motivator that manages time well and can manage multiple demanding projects concurrently

*  Proven analytical problem-solving skills
•    Excellent customer service skills and a heightened drive to succeed above and beyond the call of duty

What we would LOVE to see!

•    Service Center (SCCM) certified
•    Proven experience with remote support / phone support as well as face-to-face technical support.
•    Proven experience utilizing/building Power Shell scripting to automate simple tasks
•    Proven experience working under pressure requiring high attention to detail and communication. 
 

 

Equal Opportunity Employer/Vet/Disability

 
 
 

Apply Now

Share this