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Willis Towers Watson

(LAC) Claims Handler

The Role 
We are seeking to recruit an experienced claims handler to join the Latin America and Caribbean Service team. 
This position will be based in Ipswich but will require daily interaction with other colleagues in Ipswich, London, Mumbai and Miami/other regional offices on a daily basis, as well as with our clients and carriers in the Latin American region. Travel to London may be required at times. The business unit handles proportional and non-proportional Non Marine reinsurance contracts for our clients based in the Latin America and Caribbean region. This role has arisen based on the need to ensure that we continue to have the correct level of resource and experience to ensure that new and existing accounts are serviced to the highest of standards in order to maintain and continue to grow our business.

  • Analyse all technical claims/treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate
  • Processing and monitoring of Client figures into our Eclipse system in line with specified key performance indicators and contractual conditions
  • Prepare presentations for client and markets including assisting our Placement Support team with providing renewal information, statistics and any technical advice as required
  • Receive and action client"EURTMs cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement
  • Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
  • Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary
  • Work closely with Placement Support and own team to ensure effective delivery of client service to Willis clients
  • Ensure internal, client and market correspondence is stored on E-filing and necessary documents attached to Eclipse
  • Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
  • Perform Second Pair Of Eyes (SPOE) checks at relevant stages in the process including WEM steps, ensure all sanctions touch-points are covered
  • Adhere to standard Group policies and procedures, including all applicable WEM and other regulatory requirements

The Requirements
  • Reinsurance or Industry knowledge with a strong claims background 
  • Intermediate IT skills (Microsoft Office)
  • Good Communication Skills (Written and Verbal)
  • Attention to Detail
  • Ability to Organise and Prioritise
  • Ability to work in a team and autonomously; and general willingness to learn and grow
  • Ability to build strong working relationships with both brokers and clients
  • Good Time Management skills
  • Technical knowledge of Reinsurance policies pertinent to your business unit
  • Spanish language desirable but not essential 

The Company
Innovisk is a new underwriting venture in which Willis Towers Watson is a strategic investor. Innovisk supports and builds market leading underwriting platforms, differentiated by the application of technology, data, advanced analytics and modelling. 
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer

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