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Willis Towers Watson

LMS Administrator

The Role   The LMS Administrator supports the optimization, including technical, user communication, metrics, reporting, update release management, and system testing.   This role will support the development, delivery, evaluation, and maintenance of training solutions and programs offered by VIA Benefits University.   This is a full-time position within the Training Department for the Benefits Delivery & Administration segment of Willis Towers Watson.   Key Responsibilities:
  • Day-to-day management of LMS, including implementation, content management and support of LMS policies and practices.
  • Ensure functionality of the LMS in the areas of registration, notification, administration of training operations and assessments.
  • Run reports to monitor compliance of mandatory trainings.
  • Maintain and understanding of organizational needs related to training administration and delivery and find the most efficient and effective way for the LMS to satisfy those needs.
  • Communicates with LMS vendor to ensure system accessibility and technical standards.
  • Create LMS system job aides and update training documentation as needed.
  • Track training sessions and attendance; manage training announcements to staff.
  • Train and support corporate trainers on the use of the LMS and other learning systems.
  • Understand and articulate business/technical requirements to business stakeholders.
  • Provide thorough and detailed quality assurance of all course material.
  • Cultivate strong working relationships across multiple departments.
  • Provide technical support and communicate directly with users of the LMS.
  • Uphold a strong client focus, maintain an emphasis on teamwork, exhibit unwavering integrity, mutual respect, and a constant striving for excellence.
  • Other duties as assigned.
  Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.The Requirements
  • 3-4 years of experience in learning management system administration, including course deployment, content management, user support, system and analytical reporting and technical documentation
  • Work independently and collaboratively in a fast-paced, productive work environment
  • Strong communication skills and the ability to interact with multiple key stakeholders
  • Excellent project management skills
  • Ability to work successfully with different personality types
  • Problem-solving skills
  • Ability to follow and communicate the procedures and policies of the training department
  • Ability to respond positively to change and the challenges and opportunities it brings
  • Strong technical skills
  • Proficiency in Microsoft Office Suite applications
  Preferred
  • Articulate 360, SCORM, and Virtual Instructor Led Training Tools
  • Bridge Learn LMS experience
  • Health Insurance background
  • Bachelor"EURTMs degree
  Physical Demands and Work Environment:   The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.   Work environment: The noise level in the work environment is usually moderate to low.   The Company   Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.   Willis Towers Watson is an equal opportunity employer   Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.   Equal Employment Opportunity: Know your rights.   Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

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