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Willis Towers Watson

Middle Market Panels Operations Associate

In this role you will be responsible for operations support needs of stakeholders including (but not limited to): Willis Towers Watson Middle Market & Specialties Broking Leadership team.

The Role

The Middle Market Broking & Panels Operations Associate serves to manage projects supporting the development, execution, and monitoring of the Middle Market Strategy. This includes prospective Panel opportunities, launch of newly developed analytics, and overall maintenance of on-going and emerging MM & Specialty Broking initiatives. Support will include heavy interaction and collaboration with MM and Specialty Broking Leaders to maintain consistent output and delivery of initiative Priorities. This associate will be involved in coordinating and tracking information across initiatives and helping synthesize into concise reports/presentations for varying leadership audiences (i.e. corporate, broking, carriers), tying back to the overall Middle Market Strategy.

Operational Support:

This role will support action and maintenance of all prioritization items for Middle Market, Specialty & Panels, including the following:

Middle Market Broking
  • Red Zone follow-up coordination
  • E-mod & Cyber Quant dashboard / uptake reporting
  • Carrier Reporting "EUR" Data and feedback collection 
  • Broad group communications of on-going strategies, including MM Analytics and MM Panel 
  • Regional Meeting organization & coordination
  • Develop/coordinate slide decks and/or marketing materials, based on content provided 
  • Drive data needs & coordination of book rolls, and sweeps in/out of Select Centers 
  • Cadence and release of thought leadership, based on content provided
  • Maintain and report on Specialties"EURTM "EURoeactivity"EUR dashboard 
  • Staffing Models
  • Build out & maintain Middle Market & Specialty Broking Share Point Site
  • Participate in local WTW office outreach to deliver Panel and other aggregation products and collect user feedback
  • Support activities related to integration into associate and carrier workflows
  • SOP planning and downstream impact analysis
  • Troubleshooting of any disruptions
  • Support RFP process for new Panel and Middle Market broking product opportunities
  • Support day to day operational needs as specified by Middle Market Broking & Panels Leadership Team
  • Serve as liaison to Carrier Management to maintain alignment of corporate strategies with carrier partners
The Requirements
  • Commercial Insurance operations understanding/experience required; Brokerage experience is preferred 
  • Minimum three years of relevant Project Management experience Strong written communication & presentation skills required 
  • Software and hardware technology and systems expertise, including high-proficiency with Microsoft Office applications
  • Aptitude to assess, suggest, and apply operational improvement effectively
  • Bachelor"EURTMs degree required
The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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