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Willis Towers Watson

Operational Excellence Coach

Great opportunity for an Operational Excellence (OpEx) Coach to join our Technology and Administration Solutions (TAS) based in Redhill.
The primary focus of this role is to deliver a significant Operational Excellence project for one of our major clients and to support the wider implementation of TAS UK"EURTMs OpEx strategy. 
This role will hold responsibility for the continuation of analysis and the implementation of a package of work currently being defined by consulting partners, supporting the alignment of processes to best practice across our client schemes to enable a high quality, harmonised and cost-effective service.

The Role
Principal Duties/Responsibilities
  • Deliver a significant project aligning with the standards agreed and deliver optimal benefits that are articulated in the business case
  • Facilitate collaboration between WTW and Client to proactively identify further opportunities and solutions with mutually agreeable impact and benefits
  • Co-operate with other areas of the business to identify any opportunities for scalable application of initiatives to other schemes (i.e. Large Scheme One Best Ways)
  • Constructively challenge the organisation to constantly improve operational capability and performance
  • Highlight and escalate risks/issues and help develop risk mitigation strategies to ensure the success of deployments
  • Collaborate with other Divisions and operational hubs (often across different geographies) to maximise benefit realisation
  • Work with the OpEx Lead, senior leaders and managers within the division to support a culture of Continuous Improvement

The Requirements
  • Deep understanding of operations, effective operations management and improvement methodologies is essential
  • Additional Certification in OpEx or Project Management methodology is a requirement
  • Ability to learn quickly, ask questions and plan effectively for self and others
  • Programme and project management - ability to co-ordinate multiple complex workstreams simultaneously
  • Personal drive to achieve significant change in relatively short periods of time in both an autonomous and team work environment
  • Able to make decisions under a high-pressure environment and reacts well to challenges 
  • Possess independence of thought, seeking additional support or clarification only by exception
  • Customer, Client, Process and Operations Management orientated. An organiser with strong planning ability and attention to detail
  • Excellent communication skills, both verbal and written 
  • Strategic thinker who can simplify complex issues and find solutions 
  • Attention to detail and self-motivation 
  • Excellent stakeholder management and relationship management
  • Ability to deliver great customer service
  • Ability to influence and work well within the team 
  • Risk and issue management
  • Excellent computer skills and proficient in MS Office Suites (mapping tools)

Knowledge/Experience (Desirable)
  • Knowledge of operational improvement/Lean methodologies and personal history of applying tools and techniques to deliver business benefits within an organisation. Experience of process re-design and improvement
  • Experience of working on project team for large and complex projects and track record of high quality delivery 
  • Ability to influence senior stakeholders (across different geographies) and communicate well at all levels, delivery to suit audience
  • Knowledge of process automation / digitisation techniques and technologies
  • Ability to structure, analyse and present complex ideas and data, as well as resolve complex problems
  • Ability to operate effectively under pressure
The Company 
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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