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Willis Towers Watson

Operational Excellence Leader

The Role

  • Develop metrics reporting tools and templates
  • Facilitate the evaluation of the tools and templates
  • Review quality and integrity of input data
  • Review reports following an agreed schedule
  • Analyze the reports and provide commentaries, or get commentaries from data owners as appropriate
  • Risk identification and reporting
  • Present the reports to stakeholders, as necessary
  • Champion the development of a continuous improvement mindset throughout the organization
  • Develop process improvement procedures to help teams improve operational efficiency.
  • Analyze current process standards and metrics in order to provide recommendations
  • Review data gathered, root cause analyses and performance trends in order to develop appropriate process control changes.
  • Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
  • Prioritize and implement process change requirements based on the critical project needs.
  • Create communication plan regarding process re-engineering for multiple stakeholders.
  • Ensure improvement methodology and tools are utilized effectively to maximize benefits
  • Use computer programs or tools to mine data sources and look for trends
  • Analyze the data and recommend solutions for creating more efficiency and productivity or reduce waste and risks
  • Determine cost and personnel resources required for process re-engineering of process change.
  • Prepare and manage budgetary requirements for process re-engineering.
  • Monitor regularly project cost versus budget
  • Keep up to date records of time spent.
  • Coordinate with other Opex representatives for best practice sharing
  • Support the maintenance of ISO9001 and ISO27001 certifications, internal and external audits
  • Responsible for ensuring documentation and tracking of process improvements and process performance
  • Develop and drive the measurement of improvement results
  • Responsible for ensuring the team supports locally, all the global initiatives related to OpEx
  • Perform a technical/functional project role, as needed
  • Develop project plans and reporting templates
  • Identify and track risks, issues, and escalate, as necessary.
  • Provide periodic status updates to stakeholders
  • Capable of creating a communication plan
  • Change management projects
  • Able to influence changes or process improvement and re-engineering strategies
  • Support the implementation of new initiatives

The Requirements

  • Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
  • Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
  • Ability to understand and interpret business requirements and apply to a technology product or application
  • Demonstrated ability to work independently and deliver results
  • Strong English communication skills
  • At least 10 years’ professional experience, with at least 5 years in a Quality / Process Improvement / Operational Excellence function, preferably in a shared services environment
  • At least 5 years of project management experience
Equal Opportunity Employer 

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