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Willis Towers Watson

Pension Benefits Lead Associate

Our Retirement team provides expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans.

The Role
As a Senior Pension Benefits Analyst in our Pension Administration Group, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day to day project manager, contributing to client management and special projects, while also mentoring less experienced associates. 
You will have the opportunity to:
  • Enhance your expertise in retirement plan design and administration
  • Be on a career path with growth and advancement
  • Employ the most cutting edge tools and resources and work with top talent in the industry
  • Prepare moderately complex benefit calculations and trust instructions
  • Collect, manipulate, reconcile, and review participant data "EUR" identifying and resolving issues as they arise
  • Resolve more complex plan provision questions and issues surfaced by less experienced Analysts
  • Create internal administration manuals for clients if one does not exist (e.g. obtain and copy SPDs, plan documents, sample letters, sample calculations, etc.)
  • Follow and update documentation materials as directed
  • Employ Towers Watson"EURTMs Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
  • Adhere to plan documents and government regulations in administering plans
  • Maintain complete and accurate work papers and audit trails
  • Serve as day to day project manager on pension administration work
  • Manage and coach team to ensure progress against established budgets, time lines and quality standards
  • Serve as primary, daily contact to clients on delivery of services
  • Respond to and resolve complex issues, including those escalated by less experienced Analysts
  • Review work and deliverables of Analysts
  • Raise issues as appropriate to Consultants/Senior Consultants
  • Deliver on projects to meet or exceed client expectations
  • Increase efficiency within client teams by identifying ways to improve processes
  • Develop and train less experienced Benefits Analysts

The Requirements:
  • 3 "EUR" 5 years defined benefit plan administration and manual calculation experience required
  • Strong knowledge of the fundamentals of defined benefit plan design
  • Strong analytical and problem solving skills
  • Solid expertise in Microsoft Excel and Word
  • Strong attention to detail
  • Professional, client-focused approach to colleagues and assignments
  • Seeks out experiences that may change perspective or provide an opportunity to learn new things
  • Strong oral and written communication skills
  • Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
  • Bachelors or Associate Degree in Math, Business Administration, Human Resource Management, Statistics or related field, with a strong academic record
The Company 
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
Equal Opportunity Employer: Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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