This website uses cookies to ensure you get the best experience. Learn more
Willis Towers Watson

Senior Client Manager, Property & Casualty

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our industry specialists. The result is unparalleled market know-how and a new way of embracing risk that drives superior results.

The Role

This Senior-level client services position provides strategic relationship management and consultative services to Large and Complex Casualty clients. This role is responsible to marshal the Willis Towers Watson resources, in conjunction with the account leaders, to provide coordinated service and placement to meet the client"EURTMs insurance and risk management needs. Responsible to ensure that relevant regulatory and technical standards are met. Leverages advanced skill set with P&C knowledge, with Large Middle Market, Risk Management, and Global Insurance clients, to design and consult with clients on insurance coverage and services; uses understanding of clients"EURTM needs to expand business opportunities and further solidify client relationships. Ability to focus on delivering exceptional customer service while working in a fast paced environment with minimal supervision.

Responsibilities:   Responsible for maintaining a strong relationship with sophisticated client decision-makers, understanding clients' business and advising on key risk and insurance issues.

Consults with and advises clients, in coordination with the client team, to identify risk exposures, client"EURTMs risk appetite, and risk management priorities for the purpose of designing appropriate insurance programs.

In partnership with the Account Executive, will lead and coordinate with the client service team consisting of client service specialists, brokers, risk control consultants and claims consultants, providing strategic advice to clients and team members.

Manages the client renewal process to ensure successful client outcomes.
Collaborates with brokers on, coverage, program structure and loss analysis.
Assists in resolving client, carrier and/or vendor issues.

Responsible for contract review and coverage recommendations. Supports office cross selling efforts and other company growth initiatives. Supports team with proposals and RFP presentations to clients and prospects.

This position will work with our Large and Complex Clients. Large and Complex Accounts exhibit a combination of the following characteristics: sophisticated buyers, loss sensitive or alternative program structure, engage specialized Willis Towers Watson resources requiring a higher degree of account service coordination, and/or revenue in excess of $1B.

The Requirements   

Minimum of 7 years insurance experience in a commercial Property & Casualty brokerage environment with success in client service, account management and placement.

BA/BS Degree in insurance, finance or related field a plus. Advanced designations such as CIC, CPCU, ARM desirable.

Industry expertise (i.e., real estate, hospitality, construction), preferred
Ability to focus on delivering exceptional client service while working in a fast paced, high volume environment with minimal supervision.
Ability to work in a consultative team environment, effectively lead a team and support and develop junior colleagues on the team.

Requires a thorough understanding of large deductible and/or complex casualty programs. Must be able to effectively communicate and explain loss sensitive and complex casualty programs to clients. Requires a thorough understanding of property, casualty and management liability insurance coverage.

Requires excellent verbal and written communication, presentation, customer service and team building skills.

The Company 

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer 

All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 

Equal Employment Opportunity: Know your rights

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.  

Apply Now

Share this