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Willis Towers Watson

Senior Liability Claim Consultant

The Sr. General Liability Claims Specialist provides service strategy and integrated service management, claim consulting and advocacy services to clients. Claims Consultants will be responsible for the quality and consistency of products and services for a book of clients.

Note: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity. 

The Role

  • Extensive experience of handling general liability and construction claims of a complex nature
  • Helps develop and execute the strategies for large accounts to help manage claims and overall programs in conjunction with WTW safety and service teams
  • Handles complaints, arbitrates disputes and negotiates alternative solutions
  • Consults with clients to help mitigate their risk
  • Support new business with sales presentations and RFP
  • Monitor the performance of trading partner’s services for your clients
  • Ensure appropriate program design and documentation - service scope aligns
  • Directly handles clients as primary consultant including complex consulting and strategy
  • Maintain direct relationships with key clients
  • Manage the appropriate level of resources for your clients
  • Participate in strategic large client meetings as required


  • 10+ years claims experience in general liability and construction claims
  • High School diploma and college degree required, law degree a plus
  • Ability to create the most complex and successful strategies for risk mitigation
  • Knowledge of claim handling & claim adjudication processes and procedures
  • Understand medical case management and cost containment programs
  • Knowledge of laws, legal codes, procedures and processes involving insurance
  • Understand company products, services, global network, and industry practices
  • Understand the basic process and value of basic data analytics and benchmarking
  • Ability to communicate technical information orally and in writing 
  • Ability to analyze and provide concise conclusions
  • Project management skills
  • Time management skills 
  • Travel required, primarily within California

EOE, including disability/vets

Apply Now

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