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Willis Towers Watson

Talent Management & Organizational Development_Shanghai_Senior Associate

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has over 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

We are leading the curve by transforming work for 100 million employees and driving sustainable profitable performance to invest in our business and our colleagues. In the Talent Line of Business, we are leading the curve for everything Talent. We are motivated by our purpose-driven vision for Talent & Rewards. We are unleashing our potential by propelling new and inspired conversations with our clients and colleagues. We are continually learning and building our capabilities. We are fostering collaboration and connections across our expert advice, data and software. We have a mind set for challenging the status quo, seeing what’s possible and having the courage to break through. We bring value and impact to our clients. We are trusted advisors, solution architects and story makers who are transforming work for 100 million employees around the world. Our colleagues make a difference now and for the future.

The Talent Management and Organizational Alignment (TMOA) Practice is a part of the Talent Line of Business in the Talent & Rewards (T&R) segment. In TMOA, we help our clients utilize evidence-based talent management to enable their business strategies and maximize the effectiveness of their organization. Our focus is beyond individual processes – we partner with our clients to achieve a real change through an integrated and systems oriented approach.

Love your work. Consultants & Senior Consultants in the TMOA practice assist clients in their efforts to attract, retain and engage talent by developing and implementing innovative and practical Organizational Design, Talent Management, Human Capital, and related solutions, oftentimes with links to rewards and change management. Solutions can be broad in nature (for example, developing new organizational structures in the context of an M&A, establishing a renewed talent management or talent acquisition strategy) or narrower (creating a functional competency model or doing an in-depth job analysis). Within the scope of your role, you will be responsible for identifying and selling new business opportunities within new and existing client relationships, leading the delivery and management of project work and operating as an advisor with clients. Experience effectively leading large and complex projects and coaching project teams is essential. You must also be willing and able to “dig in” to the project work as our project team model requires all members to be an active member in the delivery.

Typical projects include, but aren’t limited to:

  • Talent Strategy
  • Organizational Design
  • Performance Management Design and Implementation
  • Competency Framework Design and Validation
  • Career Architecture Frameworks
  • Workforce Analytics and Workforce Planning
  • Talent Assessments
  • Succession Planning Processes
  • Leadership Development Program Design and Delivery

Your day-to-day responsibilities will involve:

  • Interacting with clients to understand their talent management and organizational design needs and responding to them by drafting statements of work utilizing Willis Towers Watson’s capabilities
  • Serving as an advisor to clients and team leader for client engagements and more junior colleagues to meet the client requests and expectations while also developing colleague’s experience and content knowledge.
  • Managing client expectations and raising appropriate issues within the client team and Client Relationship Directors
  • Researching, analyzing, designing, or delivering client work across the solutions offered in the Talent Management and Organizational Alignment practice
  • Continuing client relationships beyond the initial engagement, identifying additional ways to be of service and maintaining our position as a trusted advisor to their businesses
  • Collaborating with colleagues both within the practice and across Willis Towers Watson, to build our intellectual capital and take advantage of our multiple connection points with our clients

Your success will be determined both by what you do and how you do it. Your individual performance will be evaluated based on a number of factors, including your attainment of defined personal and financial goals, contribution to business growth, coaching of others — both junior and peer level colleagues — and more. You will also be assessed on how well you demonstrate Willis Towers Watson’s valued behaviors of Client Focus, Integrity, Teamwork, Respect and Excellence.

The Requirements

  • Extensive previous experience working in the design and implementation of Talent Management offerings (e.g., Organizational Design, Performance Management, Competency Design, and Career Architecture)
  • Demonstrated competency in client relationship and new business development and sales acumen
  • Previous experience in project management, inclusive of building project plans and budgets, for large or complex organizations
  • Analytical skills involving working with big data sets, statistical analyses, and visualizations of results
  • Critical thinking and problem solving ability, especially where the solution to a problem is not known or has been fully approached in the past
  • Executive presence and interpersonal skills for building rapport quickly with clients and establishing a reputation as a skilled and knowledgeable advisor
  • Written communication skills, with an ability to tell a story using a combination of qualitative and quantitative data
  • Broad business acumen, demonstrating knowledge of how HR operates within the broader business, as well as how changes in organizational strategy impact Talent initiatives
  • Global experience and/or industry experience preferred
  • Native Japanese and fluency in English
  • Bachelors degree required

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