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Willis Towers Watson

Team Leader, Data Analytics & Reporting - Night Shift (For Pooling)

The Team Leader, Data Analytics & Reporting is accountable for supporting a team of analysts that provide data validation, data extracts, conducting focused analysis, developing summary information for client presentations, developing quarterly and annual reports, and other activities. He/She is also responsible in resolving escalated technical data issues by either researching individually or work with US client teams to uncover potential causes and solution.

The Role
  • Supports a team of analysts to complete projects on schedule and with 100% accuracy. 
  • Ensure operations team is meeting client deliverables in a cost-effective manner, including all contractual service level agreements; actively work with team as needed to quickly and proactively address any quality concerns.
  • Collaborate with Regional / Market Leaders in developing business and/or operational plans and delivering planned performance which creates opportunities to reduce operational bottlenecks, on-time client delivery and process excellence.
  • Assist analysts in prioritizing work across multiple projects by ensuring they understand deadlines, level of effort required, and client priorities.
  • Ensure work is handed off efficiently between doer and peer reviewer and effectively across shift teams as needed. 
  • Make data corrections as needed until data passes validation or reasonability test and complete self-assigned data work. 
  • Provide performance coaching to analysts, continuously identifying learning opportunities from daily work and reinforcing positive work habits/behaviors. 
  • Develop and recommend standardized work processes, tools, and methodologies that improve quality and profitability.
  • Provide operations updates, operational/financial performance, continuous improvement initiatives, resource needs, etc.
  • Ensure compliance with professional excellence policies and procedures and help drive employee engagement.
  • Facilitate technical and non-technical trainings as needed. 
The Requirements
  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or financials.
  • 5 or more year’s successful experience in providing workforce management and leadership to supervisory level colleagues and possesses strong project management skills.
  • Experience in data analytics preferably in Human Capital, HR, Compensation and/or Employee Benefits, and/or knowledge of Health and Welfare Programs especially in the US market. 
  • Proven ability to establish relationships and work collaboratively with team members at all levels within and outside of the Manila Hub to effectively deliver on internal and external client needs.
  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition.  
  • Data validation, manipulation and formatting in data management tools (advanced Excel skills are essential; Access and other tools are a plus)
  • Strong written and verbal communication skills, proficiency in English required 
  • Structured problem solving and analytical thinking. 
Equal Opportunity Employer.

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