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Willis Towers Watson

Team Leader

As a Team Leader at Willis Towers Watson, you will be making a valuable difference to our fast growing pensions administration business. Managing a team of Administrators, you will be responsible for meeting a monthly rolling schedule of objectives including weekly team reviews, developing skills within the team and managing workloads that are primarily project and reporting based. If working for a global market leader, with the support to grow and shape your career further, is something that excites you, please apply today.

What we can offer you?
As a reward for your efforts, a competitive salary and benefits package including company pension scheme, life insurance, medical insurance and flexible benefits including critical illness cover, dental cover and many other options.

The Role
  • Plan and control all client based projects and report progress to the client and WTW Operations Management.
  • Be a point of reference on technical issues and project related queries.
  • Ensure work allocated is carried out in accordance with:
    • Practice guidelines.
    • Documented operating procedures.
    • Quality standards.
  • Monitor BAU projects, large and small, and ensure reports are produced within agreed deadlines.
  • Take the lead in more complex/project work when required.
  • Build and maintain technical, procedures and client knowledge through experience.
  • Manage the billing process.
  • Work with the Administration Manager to improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.
  • Ensure team members are fully informed of:
    • Current events.
    • Procedural changes.
    • Benefit changes.
  • Initiate and manage automated calculation system projects.
  • Oversee and contribute to the change control process and ensure accuracy of the process and delivery to time and cost targets.
  • Identify offshore opportunities, manage transition and quality control delivery.
  • Contribute to associate training and development.
  • Manage associates to make sure that work is dealt with efficiently and within deadlines.
  • Be responsible for the team members' performance reviews.
  • Assist with recruitment and selection process.
  • Hold weekly team meetings.
  • Ensure an efficient, professional service is provided to meet all client/members' needs and to promote the Willis Towers Watson brand.
  • On an on-going basis be the principal contact the client, and maintain and develop client relationships.
  • Communicate effectively with client via the telephone and face to face.
  • Analyse client/member feedback, suggest improvements and report to Administration Manager and/or Client Manager as appropriate.
  • Ensure Procedure Guides are kept up to date.
  • Ensure all work is logged out of Workflow correctly for billing purposes.
  • Maintain 70 - 75% chargeability target.
  • Prepare monthly fee invoice by the dates set by Finance.

The Requirements
  • Significant and proven experience dealing with DC and/or DB occupational schemes.
  • Previous experience within a supervisory / managerial role in a Pensions Administration environment, ideally in a third party administrator.
  • Progression in PMI qualification desirable.
  • Interpersonal skills to included excellent written and verbal communication.
  • Good time management skills and ability to organise and prioritise own workload.
  • Computer literate.
  • Must be able to work to a high level of accuracy.
Equal Opportunity Employer

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