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Worldpay from FIS

Corporate Support Manager

Why is our Corporate Support Manager role the next step for you? The eCommerce division is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic mid-market and enterprise class organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options. How will you add value on a day-to-day basis? A key part of our business is the support that we provide to our key corporate customers in the respective verticals. Our Corporate Support Managers help these businesses manage their day to day queries, build great relationships and uncover opportunities to add true service value. You will be dealing with a variety of customer queries and you will be delivering outstanding customer service over the phone, email and on occasions in a Face to Face capacity. You will provide proactive and knowledgeable support, acting as a single point of contact for a designated portfolio of corporate clients and become a key ambassador for Worldpay from FIS! What will make you the ideal candidate? You will have experience in a customer / account/operational manager role, where you have strengthened relationships and dealt with corporate customers. Preferably you would have worked in a technical environment, where complex customer queries were the norm. You will have excellent communication skills and a unique selling point about you! Because you’ll be working in a vibrant part of the business we would expect you to bring lots of energy and enthusiasm to the team. You have fluent Mandarin language skills and a good understanding of English. Note: As this role will be supporting Australia, candidate will be expected to be flexible on the working hours for the role, i.e. 7am to 4pm or 9am to 6pm based on the role requirements. How is Worldpay from FIS changing the world? We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global fintech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey. Our work environment is best described as collaborative and supportive, with the environment being fast paced, dynamic and entrepreneurial. Please apply now and we’ll be in touch.

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