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Worldpay from FIS

ServiceNow Engineer

Why is our “ServiceNow Engineer” the next step for you?
The Senior ServiceNow Engineer works within the ITSM tooling team to support and develop the ServiceNow platform.  Will work directly with the customer to understand their needs and requirements, to propose solutions to business problems and help direct the technical delivery of the ServiceNow technology. The role involves working closely with the team including IT managers, the technology organization and departments throughout the business to champion the ServiceNow product, whilst striving to meet new business requirements. The team and our customer base are distributed globally. This role is expected to provide both local technical and leadership guidance on behalf of the Global ITSM Systems manager. The role will have line manager responsibility for three ServiceNow engineers located in the IDC.

How will you add value on a day-to-day basis?
You will be Providing technical guidance for the ITSM Support team members. Provide a local point of escalation to for ITSM system, You will be working closely with the Global ITSM System Managers to ensure consistency of delivery quality and speed. Responsible for support and development of ServiceNow across the Enterprise. Challenge customer requirements to identify and prioritise optimal solutions. Hands-on technical delivery of cost-effective ServiceNow solutions using a range of technical skills. Responsible for the product development and integrations, and ensure they meet requirements. Engagement across the full product lifecycle including design, development, testing and release & support. Support the product roadmap development and management.

What will make you the ideal candidate? 
You should have Working experience with ServiceNow or similar ITSM tooling in a support/development analyst role in a medium to large scale enterprise organisation. Proven customer support experience in an IT operations environment including management of own workstack comprising incidents, changes and problem records and escalation procedures. Must have experience of the following ITIL disciplines including:  Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation.
  • 2+ years working with ServiceNow in a support & development role.
  • Knowledge and qualifications in ServiceNow, ITIL & Agile
  • Experience with customer centric industries and mission critical quality infrastructure and software standards.
  • Good architecture and design experience.
  • Knowledge and use of toolsets & systems (Sharepoint, JIRA, MS Office, SQL, etc.)
  • Knowledge and use of monitoring tools (BPPM, ADDM, Splunk, App Dynamics etc)Configuration and customisation of all aspects of ServiceNow - Workflow, UI, CMS, PA etc.
  • Development of required integration components - HTML, CSS, XML, JavaScript/AJAX, Web services, SOAP, REST API, email, Mid Server etc

How is Worldpay changing the world?
We lift economies and communities by advancing the way the world pays, banks and invests.
Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it “Worldpay, from FIS”. In the time you’ve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily. Join us now to realise your own future growth and success.
FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business.
We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do.

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