Responsibilities: - Participate in Incident and Problem Resolution Processes (Globally and in LATAM Region) - Understand Production Environment (Infrastructure, Database and Application) - Maintain and Track Configuration, Setups and Versioning of Production Environment - Track Production Service Level Agreements - Monitor Technical and Business Dashboards - Responsible for requests and incident resolution from a technical perspective, working close to TSO and also IT teams (Network, Telecom, Architecture, Develoment and Delivery. Qualifications: - Must have strong analytical, verbal and written communication skills. - Must have experience in PostgreSQL database architecture, logical and physical design, automation, documentation, installs, shell scripting, PL/ SQL programming, catalog navigation, query tuning, system tuning, resource contention analysis, backup and recovery, standby, replication, etc. - Must have strong knowledge of Linux. - Strong understanding of command line and server administration. - Knowledge of shell scripting (e.g., Bash, Perl). - Understanding of PHP and web application framework. - B.S. in Computer Science, Mathematics, or Engineering or equivalent work experience. - Technical certifications a plus. - High School Diploma required All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.