Life as a Senior Account Manager
Careers
What prompted you to pursue an opportunity
in Account Management?
After completing my university degree in
biomedical sciences, I knew I wanted to pursue a career in science outside of
the lab. I explored various healthcare graduate schemes that introduced me to
the world of healthcare communications. I was considering venturing down the
path of medical writing, but was instantly identified as an account handler.
I’ve never looked back since!
What do you find most rewarding about your
work?
As someone who enjoys being around people,
I love being the lynchpin of the agency, collaborating with and learning from
cross-functional teams. I feel very fortunate to interact with people who care
about the work we do, whilst also supporting and caring for each other. It’s
very rewarding to work with colleagues who are not only driven to better the
lives of the patients and stakeholders we serve, but also better the lives of
the people on our teams.
What does it take to succeed in your role?
You need to be willing to ride the
rollercoaster and enjoy the journey. There will be ups and downs, twists and
turns, but it’s important to remember these experiences enable you to gain the
most from your role and drive your successes. I believe there are four key
qualities needed in Account Management:
- Versatility—to adapt to an everchanging
situation and provide solutions if challenges arise
- Confidence—both within yourself and when
leading a team
- Resilience—to overcome any challenges that
come your way, knowing you have the support of your team behind you
- Boldness—don’t offer your clients the norm;
be bold enough to disrupt convention and exceed expectations by thinking
innovatively
How have you developed your skillset since
becoming a Senior Account Manager?
My experiences in Account Management have
allowed me not only to develop my hard skills, but also my confidence in
successfully managing a team and client relationships. I have a wonderful
relationship with our Senior Account Director, who provides me with the freedom
to work independently, while simultaneously offering valuable guidance when needed.
Consequently, I have exceeded my own expectations and developed the required
skills in a more dynamic way.
What are the key highlights of your time at Avalere Health?
I’m extremely passionate about the work I
produce, but another highlight of my time at Avalere Health has been my
involvement as Global Co-Deputy of the Race and Ethnicity Employee Network
Group (ENG). These ENGs consist of employee-led communities which help to drive
a diverse and inclusive workplace aligned with business objectives. Acting as
Global Co-Deputy enables me to collaborate with colleagues around the globe and
across teams to foster a workplace culture that enriches our understanding of
diversity and actively promotes a sense of inclusion. One of the ways we achieve
this is through monthly meetings that are organized by all six ENGs at Avalere health, providing a space for us to share our experiences and learn from each
other.
Why work for Avalere Health?
At Avalere Health we are challenged and supported in
equal measure. This has allowed me to focus on my own career growth and
development with the guidance and encouragement of my colleagues. It is
refreshing to work in an environment that doesn’t place limits on your personal
development, and actively supports you in the areas you wish to grow in.
How do you manage your work–life balance?
Our Chief People Officer prefers to call it
a life–work balance, which I believe is more reflective of the
culture at Avalere Health. We are not just valued as employees who produce great work, but
rather as individuals with our own needs and personal lives.
In practice, my team and I aim to work
within standard business hours, which I believe contributes to managing an
effective life–work balance. I also enjoy making plans after work, to help
separate my day. My plans tend to vary from going out for drinks with friends,
to staying home and cooking a nice dinner. It’s so important to have that
balance and shift your perspective away from work to gain a clearer mind for
the next day.
What do you do outside of working hours?
I love swimming! I recently completed a 10
km swim raising money for Cancer
Research UK. It was an immense challenge having not been in a pool for a
good couple of years, but this was a cause close to my heart. For the past 4
years I’ve been working in oncology, witnessing the direct impacts that cancer
has on the world, so I was extremely motivated to take part in this fundraiser.
My colleagues kindly donated to the cause and helped me raise more than £500,
which was my target goal.
Aside from swimming, I also enjoy a good comedy night because I think stand-up comedy is one of the most impressive talents to have. If I’m not swimming or watching comedy, you can probably find me at the pub with friends, enjoying a pint!