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Rapport
Rapport

Rapport is a multi-award-winning boutique provider of fully managed front and back of house Guest Services to corporate businesses across the UK, Ireland, Denmark, Switzerland, USA and Asia. We are proud to count some of the most high profile, forward-thinking blue-chip organisations as our clients. We pride ourselves on anticipating our guests’ every need, whilst tailoring our service to their culture and values. For us, it’s all about attending to the smallest details, right down to the cut of the fabric or coloured thread on our bespoke uniforms.

 

As well as being named in the Top 30 Best Places to Work in Hospitality, we have also achieved an outstanding ‘Two Star’ rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies. Rapport is also regularly recognised by The Catey Awards, the ‘Oscars’ of the hospitality industry. Rapport has won HR Team of the Year and has been nominated for Front of House Team of the Year four times in the past five years, winning the award twice. Most recently, we have won HR in Hospitality’s Excellence in Diversity & Inclusion Award. 


We appreciate you, for you; all your personality, creativity and enthusiasm that helps make us great.


Our business is people powered: we acknowledge that diversity is about a collective or a group and can only exist in relation to others. A Rapport Ambassador is not diverse – they are a unique individual. 

Rapport’s vision is “we believe that every guest experience should be unique” and we have this in mind with everything that we do. Our team members are called “Ambassadors” because they are more than just employees, each one of our Ambassadors represent our business in their own unique way. 

 

Businesses have a responsibility to wider society: to provide employees with opportunities to learn and grow, and to support the communities they operate within. To stay competitive, a business also needs to be able to attract and retain the best talent.

We want all Rapport ambassadors to get an equal opportunity to achieve their full potential. We hire the best people, give them bespoke training and allow them to write their own career story with us. If you’re driven to perform, and have an outstanding personality, you’ll fit right in.


It’s about honesty, respect, fairness and openness in the way we talk to each other. We believe that having the freedom to be open and honest about who you are when you’re interacting with your colleagues will help everyone feel confident, comfortable and able to perform at your best. We continue to review our policies and practices so we continue to create a place where everyone can be themselves.

We learn quickly, improve constantly, and celebrate our wins at every opportunity. Everyone is welcome; as an inclusive employer, our Ambassadors are comfortable bringing their authentic selves to work.





“Having worked for various other companies throughout my 19-year career, this is one of those rare occasions when I am not expected to be an “edited” version of myself. It’s a simple principle really, but so many organisations get this wrong and make their employees think that they need to become someone they are not in order to feel valued and succeed. I have worked in environments like that and that’s why I feel at home working for Rapport. Truly being myself has helped me to flourish and deliver the very best results allowing me to share my passion on each interaction.”


Luke Francois, Office Manager
  • Receptionist - Manchester
    Hospitality Management

    We have a fantastic opportunity for a motivated Receptionist who is passionate about delivering personalised and intuitive service.  This rol...

    Expires on 31/01/2020
    Location Manchester, United Kingdom
  • Senior Executive Assistant - Corporate
    Hospitality Management

    We have an exciting role to perform a variety of high-level administrative tasks and provide timely support to the Director of the multinational supp...

    Expires on 31/01/2020
    Location London, United Kingdom
  • Quality Assurance, Training & Engagement Manager
    Hospitality Management

    We have a great opportunity for an experienced Training and Development Lead to look after the creation, delivery and assessment of the contract trai...

    Expires on 31/01/2020
    Location London, United Kingdom
  • Talent & Culture Manager
    Hospitality Management

    Are you a passionate about connecting with people, culture and diversity and excited about driving engagement? Are you tech savvy and a key communica...

    Expires on 31/01/2020
    Location London, United Kingdom
  • Corporate Receptionists
    Hospitality Management

    Due to recent contract wins, we currently have some fantastic opportunities for motivated Receptionists who are passionate about delivering personali...

    Expires on 03/02/2020
    Location London, United Kingdom
  • Corporate Receptionist - Gatwick
    Hospitality Management

    A new year, a new opportunity at Rapport! We are looking for an experienced Receptionist who can thrive well in a fast-paced corporate environment...

    Expires on 14/02/2020
    Location Gatwick, United Kingdom
  • Deputy Front of House Manager - Corporate
    Hospitality Management

    Due to business growth in Rapport, we have a fantastic opportunity for an experienced and inspiring Deputy Front of House Manager to join our team.&n...

    Expires on 10/02/2020
    Location London, United Kingdom
  • Corporate Receptionists (Monday-Friday, rotating shifts, 6.45am-11pm)
    Hospitality Management

    Join our dynamic team as a Receptionist in one of our prestigious client corporate offices.  We are looking for an enthusiastic candidate to...

    Expires on 11/02/2020
    Location London, United Kingdom
  • Corporate Receptionist (Thursdays & Fridays 15-hours/week)
    Hospitality Management

    Are you looking for a part time role that will give you the opportunity to deliver excellent customer service and yet fit your busy lifestyle? We...

    Expires on 15/02/2020
    Location Leeds, United Kingdom

    On Tuesday 29th October a Rapport site in Camberley held a site wide Diwali celebration in the canteen. This was thought of and organised by the site’s leadership team and all employees were invited to come along and celebrate the Festival of Lights. A dress down day was included with traditional Indian dress or bright celebratory colours encourage...

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    Rapport were presented with the award for Excellence in Diversity and Inclusion 2019 at the HR in Hospitality event held at the Mandarin Oriental hotel, Knightsbridge on Friday the 27th September 2019. Natasha Whitehurst (Head of HR) Winning this award is a huge achievement and highlights the hard work, time and attention from the bu...

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    We are excited to invite you to join us at our second Empower - Women in Leadership eventAbout this EventThis is a forum to connect, create and collaborate as well as educating the wider business community.We will hear from fantastic guest speakers and will provide an opportunity to network with peers from different businesses across our indus...

    Date Nov 26, 2019
    Societe Generale, 1 Bank Street, London

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