Rapport is a multi-award-winning boutique provider of fully managed front and back of house Guest Services to corporate businesses across the UK, Ireland, Denmark, Switzerland, USA and Asia. We are proud to count some of the most high profile, forward-thinking blue-chip organisations as our clients. We pride ourselves on anticipating our guests’ every need, whilst tailoring our service to their culture and values. For us, it’s all about attending to the smallest details, right down to the cut of the fabric or coloured thread on our bespoke uniforms.
As well as being named in the Top 30 Best Places to Work in Hospitality, we have also achieved an outstanding ‘Two Star’ rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies. Rapport is also regularly recognised by The Catey Awards, the ‘Oscars’ of the hospitality industry. Rapport has won HR Team of the Year and has been nominated for Front of House Team of the Year four times in the past five years, winning the award twice. Most recently, we have won HR in Hospitality’s Excellence in Diversity & Inclusion Award.
We appreciate you, for you; all your personality, creativity and enthusiasm that helps make us great.
Our business is people powered: we acknowledge that diversity is about a collective or a group and can only exist in relation to others. A Rapport Ambassador is not diverse – they are a unique individual.
Rapport’s vision is “we believe that every guest experience should be unique” and we have this in mind with everything that we do. Our team members are called “Ambassadors” because they are more than just employees, each one of our Ambassadors represent our business in their own unique way.
Businesses have a responsibility to wider society: to provide employees with opportunities to learn and grow, and to support the communities they operate within. To stay competitive, a business also needs to be able to attract and retain the best talent.
We want all Rapport ambassadors to get an equal opportunity to achieve their full potential. We hire the best people, give them bespoke training and allow them to write their own career story with us. If you’re driven to perform, and have an outstanding personality, you’ll fit right in.
It’s about honesty, respect, fairness and openness in the way we talk to each other. We believe that having the freedom to be open and honest about who you are when you’re interacting with your colleagues will help everyone feel confident, comfortable and able to perform at your best. We continue to review our policies and practices so we continue to create a place where everyone can be themselves.
We learn quickly, improve constantly, and celebrate our wins at every opportunity. Everyone is welcome; as an inclusive employer, our Ambassadors are comfortable bringing their authentic selves to work.
“Having worked for various other companies throughout my 19-year career, this is one of those rare occasions when I am not expected to be an “edited” version of myself. It’s a simple principle really, but so many organisations get this wrong and make their employees think that they need to become someone they are not in order to feel valued and succeed. I have worked in environments like that and that’s why I feel at home working for Rapport. Truly being myself has helped me to flourish and deliver the very best results allowing me to share my passion on each interaction.”
Luke Francois, Office Manager