Order Management Specialist Junior

Provides customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.

Your responsibilities

• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
• Monitoring the status of orders.
• Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
• Order Entry. Correct order entry and order entry parameters (RA Keys, Right sales order costing, item costing, etc).
• Ensuring a positive customer experience by giving them regular updates and clarification.
• Observing the overall process and trends across inquiries and identifying improvement areas.

Your background

• Bachelor´s Degree in Finance, Accounting, Business or similar.
• 2 years of experience working in similar position.
• Knowledge of Manufacturing, Quality, Electrical testing Process, Mechanical & Electrical Drawings.
• Type of Experience: Manufacturing, Cost Accounting and Finance.
• Knowledge & application of RCA Tools.
• Green Belt or experience leading executing six sigma projects.
• Knowledge in ERP (SAP) FICO Model and MS Office (Advanced Excel).
• Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
• Advanced level of English (90% Read, Write and Speak).

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite

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