Client Relationship Specialist
Mercer Marsh Benefits China is seeking candidates for the following position based in the Shanghai office:
Client Relationship Specialist
What can you expect?
- Make a significant impact on the company's success by building and maintaining strong client relationships.
- Join a highly marketable opportunity in the insurance broking industry.
- Join a team of experienced colleagues with diverse backgrounds and strengths.
- Benefit from a comprehensive training and development plan to enhance your skills and career growth.
What is in it for you?
- Enjoy a range of benefits that contribute to your overall well-being and work-life balance.
- Opportunity for advancement on multiple career paths within the organization.
We will count on you to:
- Act as project delivery member or assistant in medium/small sized benefit related project, e.g. benefit survey, research, benchmarking/review, analysis and design, etc., to manage project timeline, deliverables, project quality, etc. Help to manage client relationship and communication on project basis. Can solve ongoing client and vendor issues independently
- Conduct data analysis, documentation to support employee benefit type project (e.g. benefit review and design) according to project objective/needs.
- Provide insights input and reports draft on project delivery. Provide support to other internal projects to support business operation as appropriate.
- Provide coaching and mentoring for junior members. Work with consultants to research and develop the relevant consulting knowledge and skills. Involve in product improvement and development. Contribute to operational streamlining and optimization
- Manage commission collection and accounts receivables (AR)
What you need to have:
- Bachelor or Master Degree preferably in, Human resources, Actuarial studies, Applied psychology, Industrial/Organizational Psychology, Management, Statistics discipline etc.
- The desire to work in a team environment with a proven ability to be an effective team player
- Good communication skills in both written and spoken Chinese and English.
- Highly proficient computer skills.
What makes you stand out?
- Knowledge with employee benefit and compensation
- Strong project management skill.
- Ability to prioritize and handle multiple tasks in a demanding work environment
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
In the recruitment process, Marsh McLennan does not restrict a position to a particular gender, does not inquire or investigate the marital or maternal status of female candidates, does not impose any limitations on marriage or childbirth, does not use marital or maternal status of a condition for hiring, and does not raise the qualification standard for female candidates.
When you apply for a position with us, we must obtain Personal Data, which is any data that can directly or indirectly lead to the identification of a specific individual, such as your name, contact information, employment history, education information, work skills, and licensure and certifications (if applicable). We also collect any other information you have provided in your CV, covering letter, application form, or during an interview (if applicable). Marsh McLennan limits the Personal Data that it collects to that which is relevant and proportionate for the intended purpose. Where necessary and permitted or required by law, we may collect Personal Data deemed sensitive under applicable law (for example, ethnicity, fitness to work or criminal convictions information). Marsh McLennan collects Personal Data directly from you and, depending on the circumstances and the type of role applied for, recruitment agencies, background check providers, your named referees and occupational health providers. Marsh McLennan retains Personal Data consistent with applicable local law and business practices Please make sure you read through and fully understand our “Job Applicant Data Privacy Statement” before you submit your application.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
