Junior Mobility Specialist
Mercer is seeking candidates for the following position based in the Warsaw office:
Junior Mobility Specialist
Learn more about us:
Mercer, part of Marsh McLennan group, is a global HR consulting firm that advises clients on different aspects of human resources such as creating and managing remuneration systems and employee benefits, including employee insurance, healthcare, and retirement plans.
With a diverse team of over 700 professionals from 26 nationalities in our Warsaw office, we collaborate to deliver services to clients in 18 languages. We care about our employees' well-being and create a positive work environment. Join our world, where economics and empathy make a difference in people’s lives.
In this role you will be responsible for:
Managing a selected portfolio of mobility clients
Advising international clients on Mercer products and services across EMEA
Day-to-day client queries and basic content-related questions
Providing one-on-one demo/presentations on mobility platforms for clients
Delivering one-on-one trainings on methodology basics for clients
Providing sales support to consultants
Liaising with internal teams, e.g. Finance, Order Entry, Order Fulfilment to resolve client invoicing and order fulfilment queries
Preparation of membership contracts and addenda
Making sure clients’ expectations are met
Identifying and bringing forward to management information on ways to improve and streamline process and procedures to increase productivity
Our requirements:
1-2 years experience in a comp & ben and/or customer support environment
Fluent written and spoken English (C1), German would be an asset
Attention to detail and problem-solving capabilities, assuming ownership of tasks and taking proactive approach to work
Proficient communication skills and ability to cooperate effectively across different levels of the organization (internally and externally)
Proficient in MS Office
Availability for a full-time position
What we offer:
Competitive salary including an attractive, flexible benefits package (private health care, life insurance, culture/sports card or a Multisport card, Mastercard lunch/shopping card, co-financing of foreign language classes, retirement plan, PPE (after 6 months), 1 day off for volunteering)
Various opportunities for professional development and career growth
International exposure – working with experts across the globe
Fixed term contract until September 2025 + possibility to extend the cooperation after that
Development through real-life trainings and conferences with our business partners as well as through online platforms (LinkedIn Learning, Harvard Business Review, Leading Edge, edX, Udemy, Mercer Workday Learning). Access to various internal development programs, i.e. software academy, people manager academy, Lean Yellow/Black belt certification
Opportunities to learn programming tools, i.e. VBA, R, Python as well as improve project management skills, communication & presentation skills
Work/life balance culture and inclusive atmosphere through numerous Diversity & Inclusion actions
Hybrid model of work with flexible hours
Remote recruitment process
If you are interested, please send your CV in English.
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.
