IT Service Management Intern - Part time for a student
We’re looking for students of Czech Universities, who are interested in a long-term collaboration with MSD.
Did you always want to work in a company where your work can have a real impact? Do you enjoy working in an international environment with lots of room for personal development? Are you ready to join a company where we cherish Diversity and Inclusion and the wellbeing of our employees?
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.
Are you looking for a challenging and rewarding internship that will help you develop your skills and knowledge in IT service management? Do you want to work in a dynamic and collaborative environment where you can contribute to the improvement of service quality and customer satisfaction? If yes, then this is the internship for you!
We are looking for an IT service management intern who will assist our IT service delivery team in various tasks related to service level agreements (SLAs), IT service management (ITSM) frameworks, knowledge management, problem management, and communication. You will work closely with our IT service delivery managers, analysts, and specialists, as well as with other internal teams and stakeholders. You will also have the opportunity to learn about the specific needs and expectations of our clients, who are mainly public sector organizations.
Who are you?
- You are pursuing a degree in a relevant field such as Information Technology, Computer Science, Business Administration, or a related discipline.
- You have basic knowledge IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library).
- You are proficient in Microsoft Word and Microsoft Excel.
- You have strong verbal and written communication skills to interact with internal teams and stakeholders.
- You are able to work effectively in a team environment, collaborating with colleagues from different departments or teams.
- You are willing to learn from peers and contribute to team objectives.
- You have the capability to prioritize tasks and manage time efficiently to meet deadlines.
- You have attention to detail to ensure accuracy in reporting and adherence to SLAs.
- You understand the importance of customer satisfaction in service delivery.
- You are willing to learn about the specific needs and expectations of our clients.
What will you do?
- You will follow up on knowledge feedback tasks, ensuring that the feedback is addressed and the knowledge articles are updated accordingly.
- You will monitor communication and request channels, such as email, chat, and web portal, and escalate any issues or requests to the appropriate team or person.
- You will perform quality checks of knowledge articles, verifying that they are clear, accurate, relevant, and consistent with the ITSM framework and the SLAs.
- You will help with problem governance, in particular, follow up on aged tickets, and ensure that the root cause analysis and the problem resolution are documented and communicated.
Besides a great atmosphere and flexible working environment, we also offer:
- Hourly wage
- Multinational environment in the leading pharma corporation
- Meal vouchers and Multisport card
- Development program (every month trainings, workshops, networking events, etc.)
- Flexible working hours
- Friendly working environment
- Possibility of challenging career
Who we are …
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.
Invent. Impact. Inspire.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Please note our third party recruitment partner, will retain and employ successful applicants for this program.
Search Firm Representatives Please Read Carefully:
Our company does not accept unsolicited assistance from search firms or recruitment agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any of our employees via email, the Internet or in any form without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.)
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Requisition ID:P-100812
