Cloud Representative - Inbound, Marketing Response Center (MRC), Global Demand and Solutions Center (GDSC)
DESCRIPTION:
Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing?
Do you want to build your skills in marketing and sales for long term career growth?
If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! (Watch this video to learn more about the Global MRC team: https://www.youtube.com/watch?v=KNQXtF56rMw)
We are looking for talented builders to join the Global MRC team based in Seattle, WA to engage with AWS new and prospective customers globally.
MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key job responsibilities
· Respond to customers' inquiries in a timely manner to accelerate their cloud journey
· Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat
· Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
· Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
· Through nurture efforts, create higher value leads resulting in higher conversion rates.
· Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experience.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job
description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or
includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500
companies trust our robust
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is
why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at
home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion
that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our
uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find
endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-
rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS:
- Bachelor's degree
- 1+ years of work experience in Sales, Marketing or customer engagement roles *OR *relevant education background
PREFERRED QUALIFICATIONS:
- AWS Cloud Practitioner Certification / AWS Certified Solutions Architect - Associate.- A technical background in Engineering, Computer Science or MIS.
- In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.
- Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.
- Ability to deal with ambiguity.
- Work experience in a fast-paced and highly cross-functional organization - high-tech products/services preferred.
- Have the ability to listen to customers, understand needs, and ask clarifying/probing questions.
- Clear, concise, and confident communicator via phone or chat.
- A fast learner with strong curiosity.
- Ability to think logically and structure answers.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $113,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
