Senior Manager, North America Workflow, World Wide Capacity Planning
DESCRIPTION:
Amazon is looking for a visionary leader who is passionate about Customer Experience, capacity planning, and thinks globally. As our Senior Manager of Workflow, you will be pivotal in executing short-term and long-term capacity plans aligning actual staffing with forecasted requirements. You will lead a diverse team of managers across multiple countries, ensuring staffing precision within our internal network to maintain customer facing service levels.
What You Will Do:
• Vision and Strategy: Distill diverse inputs from large amount of data from operations and stakeholders to set visions, design strategies, and achieve consensus on priorities.
• Strategic Operations Leadership: You will use your expertise and judgment to design the right team structure and operational mechanisms to meet long-term business goals. Enjoy the learning new areas, as every day brings opportunities for growth.
• Team Development: Ensure the right people are in the right jobs, growing your team and providing them with leadership opportunities.
• Communication and Initiative Driving: Communicate and drive strategic initiatives with senior leaders, creating scalable and long-term mechanisms aligned with team efforts to deliver outstanding customer service.
• Operational Excellence: Run operations with a belief in continuous improvement, proactively identifying gaps and opportunities. You will work to remove bottlenecks, reduce complexity, and implement best practices to enhance operational efficiency.
Who You Are:
• A strategic thinker with an analytical mindset capable of solving complex, multi-faceted problems.
• Experienced in leading diverse teams and fostering an environment of continuous improvement across multinational operations.
• An adept communicator, both in writing and speaking, with proven skills in negotiation and influence at all organizational levels.
• Adaptable, thriving in dynamic environments and innovative, with a track record of identifying and implementing efficiency enhancements.
• Comfortable managing teams based out of different countries, ensuring cohesive operations despite geographic dispersion.
Why Join Us? This high-visibility role offers the opportunity to significantly impact our operational effectiveness and customer experience on a global scale. You will regularly interact with senior leadership, providing strategic insights and updates on network operations. We value innovation, collaboration, and the continuous growth of our team members.
A day in the life
“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:
“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan”
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS:
• Graduate degree in a relevant field. The ideal degree would be in engineering, operations, supply chain or a related field.
• Twelve years or more of management experience in a fast paced, rapidly changing operations environment.
• Project Management, supply chain, or Operations Planning experience
• Hands on experience in work force management
PREFERRED QUALIFICATIONS:
• Experience in managing globally distributed teams.• Expertise in the use of technical/statistical tools to drive process improvements
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125,700/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
