Sr. UX Researcher, Amazon Kids
DESCRIPTION:
Amazon Kids seeks a Sr. UX Researcher to define and drive the future of Kids devices and experiences at Amazon. Amazon Kids+ is an all-in-one subscription for kids that offers unlimited access to thousands of kid-friendly books, movies, TV shows, educational apps, and games. Amazon Kids also includes best-in-class parental controls, allowing parents to set daily time limits or restrict certain categories—like games and video—while leaving unlimited time for reading. Amazon Kids+ is available on Fire Tablets, Echo, Fire TV, Android, iOS, and Kindle devices.
From inception through launch, you will be a research owner, responsible for delivering customer insights, and influencing partners to iterate and improve, translating customer needs and constraints into simple, intuitive, customer-focused solutions. You will define approach and execution for complex studies tailored to Kids and Families, and drive that vision into solid research deliverables such as written reports, presentations, customer mental models, and other impactful artifacts. You will collaborate closely with design, engineering, product management, and marketing both inside our organization, and with partner teams.
The ideal candidate is passionate, focused, and relentless about building new products for Kids and Families.
Key job responsibilities
- Work closely with the design and product teams throughout to measure and communicate UX research findings and guidelines around the various customer experience solutions evaluated.
- Design and conduct complex research studies using multiple methods to influence teams and features.
- Hands-on work with: user testing, remote testing, low-fidelity prototype testing, iterative prototype testing, concept evaluation, field research, and survey design.
- Contribute to the group's best practices for UX research while continually advocating for proactive research thinking, process, and craft throughout our organization.
- Communicate insights and findings clearly and persuasively across different audiences.
- Champion customer advocacy and integrate UX research into the product development process.
- Demonstrate the ability to manage ambiguity and work autonomously at times in an agile environment.
About the team
Amazon Kids Research works closely with design and product teams across Amazon Kids, liaising between teams and our customers: Kids and Parents. In doing so, we focus on developing a deep understanding of Kids' and Parents' needs, behaviors, and motivations, and use that understanding to help product teams create the best possible experiences.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS:
- 7+ years proven with applied research experience in a consumer-facing product development environment.
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Design, Experimental Psychology, Anthropology, Information Science or a related field.
PREFERRED QUALIFICATIONS:
- MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.- Prior experience conducting research or working with children 3-12 years old
- Experience in many aspects of research (study design, recruiting, moderation, analysis, reporting).
- Strong communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences.
- Demonstrated ability to successfully deliver projects of significant scope and high complexity.
- Understanding and grasp of both quantitative and qualitative methods and data analysis.
- Demonstrated passion for translating data into action.
- Experience driving creative solutions in new/ambiguous product territory.
- Eagerness to continually learn, grow and improve the craft of research.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,800/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
