Program Operations Manager
At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
Joining the eBay's Verticals team means you play a pivotal role in defining the shopping experience of tomorrow. We are dedicated to creating a personalized journey for our users, integrating innovative solutions that span local and global scales. Our ethos of building, accelerating, and reinventing sets the stage for our ambitions, especially within the refurbished and sustainable markets. If you're passionate about making a difference and have a curiosity about turning challenges into opportunities, your place is here with us.
The Program Operations Manager for the US Refurbished Category Team is a strategic leadership role responsible for overseeing and improving the operational efficiency and effectiveness of the program. This role involves managing high-impact projects and diverse workstreams to ensure the successful delivery and maintenance of eBay's refurbished program both in the US and globally.
What you will accomplish:
Strategic Program Leadership: Optimize team bandwidth and focus by streamlining operations and reducing horizontal dependencies. Ensure that team efforts are aligned with business objectives, enhancing overall productivity and impact.
Operational Excellence: Manage multiple warehousing strategies to support inventory distribution and ensure efficient logistics operations, contributing to an enhanced buyer and seller experience.
Enhanced Customer Solutions: Lead all aspects of initiatives such as program validations/vetting and warranty enhancements to ensure high standards of customer satisfaction and trust in our refurbished products.
Program Governance and Compliance: Maintain meticulous program governance across all channels and ensuring compliance with necessary environmental and regulatory constraints.
Cross-Functional Collaboration: Work closely with Marketing, Communications, Product, Business Development, and Legal teams to drive program initiatives and ensure cohesive strategy implementation.
Global Support and Expansion: Focus on maintaining and expanding the eBay Refurbished program in the US while providing support for global market integrations.
Innovative Marketing and Events: Spearhead involvement in major marketing initiatives and events to promote the refurbished category and engage with a broader audience.
Committee Leadership: Drive eBay culture and foster a positive and engaging work environment, enhancing team morale and promoting a culture of inclusivity and collaboration.
What you will bring
Proven experience in program management and operations within the technology or eCommerce sector.
Proven track record of driving strategic initiatives from concept to execution, delivering tangible results.
Exceptional communication skills, with the ability to engage and influence collaborators at all levels.
Strong analytical approach, paired with a knack for problem-solving and process optimization.
Experience in product lifecycle management and agile methodologies.
A deep understanding of customer experience strategies and site merchandising best practices.
Proficiency in project management tools (e.g., JIRA, Confluence, GDocs).
A BA/BS degree or equivalent practical experience is required.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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