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Sr. Manager, Policy Systems

Buyer and seller trust in the eBay marketplace and compliance with all applicable laws and regulations is top priority for eBay. If a prohibited or counterfeit item is listed, this undermines trust with our buyers, eBay is exposed to risk, and the seller who listed the item exposes themselves to risks and financial loss.

eBay has introduced new technologies, such as artificial intelligence, and newly developed site features and uses this technology to enforce policies to identify and stop counterfeits, prohibited items, and control restricted items.  The focus of this role will be to develop and lead the execution of a program roadmap through a cross functional team and a highly matrixed organization to achieve business results through product and technology.

This role will not directly develop AI models or technology, but will convert the policy strategy into execution through the teams that do.  They will define and document product requirements, manage the delivery of these systems, and manage a backlog of projects to deliver on a multi year strategy in order to meet our business goals.

The Sr. Manager will partner closely with the product development teams and with business contacts to drive positive impact on business metrics.  The Sr. Manager will work globally with product management and policy operations to implement new solutions, and to optimize existing solutions.  They will evaluate in-house and third-party solutions, including the development, evaluation of and response to control plans.

The role reports into the Director of Prohibited, Restricted and Counterfeits Policy. The position will be based in our Salt Lake City, Utah location. Some domestic and occasional international business travel is required.

Responsibilities include:

  • Develop and lead the execution of a program roadmap through a cross functional team and a highly matrixed organization to achieve business results through product and technology aimed at finding suspected counterfeit, prohibited, or restricted items 

  • Define and document product requirements, execute the delivery of product changes, and manage a backlog of projects to deliver on a multi year strategy in order to meet our business goals

  • Deliver results against business metrics that measure policy and product effectiveness and efficiency

  • Handle complexity from the long tail of items available for sale, how this changes when new products are released, how this varies in the geographies eBay operates, how it is affected by the complex and changing regulatory landscape and how to keep pace with evolving technology

  • Understand customer needs, motivations and wants to make business decisions that consider the overall end to end customer experience and sellers’ business models

  • Evaluate and make tradeoffs to balance progress towards business goals with program costs such as customer support staffing, product resources and financial budgets

  • A willingness to challenge existing approaches

  • Solve for customer focus and simplicity

Job Requirements

  • Exceptional communication skills – oral and written, including ability to deliver compelling presentations to internal and external groups 

  • Ten or more years of experience, preferably in ecommerce, in the areas of program, product management and/or strategy development

  • Ability to evangelize ideas, influence key partners and collaboration effectively, with experience leading cross-functional teams

  • Drive the execution of a program roadmap through a cross functional team

  • Understanding of the ecommerce landscape and functional understanding of the eBay marketplace

  • Practiced at solutions design with an ability to think holistically about the impact that any changes will have on both eBay’s buyers and sellers

  • Document product requirements 

  • Reporting progress, operational metrics, and control plans to senior leaders

  • Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics), Access and PowerPoint skills

  • Ability to build credibility with partners

  • Outstanding personal initiative, a “can-do” attitude

  • Highest degree of personal integrity


BS/BA degree in related field required; Masters or MBA degree preferred

Degrees in business or analytics preferred

Work experience in consulting, strategy development, or analytics preferred


Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: ( #LI-KA1 #premium #featured

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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