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Invoice Service Analyst

Are you able to see the 'big' picture and capable of thinking beyond your immediate area of responsibility? If you have are solutions orientated and able to think on your feet whilst maintaining attention to detail this could be the role for you!

We are seeking an Invoice Service Analyst, Letters of Credit and Bills Of Exchange to join our team in Stockley Park! You will be responsible for on-time production of invoices for processes related to Letters of credit and Bills of Exchange payment terms. You will also have responsibilities relating to a range of documents produced covering European and International markets for inter-company and third party trade routes. You will be working using multiple trading relations, legal entities, various interfaces and complex inter-related/dependant IT solutions.

Key Responsibilities

• Operational Delivery - Process
- Log all received queries related to Letters of Credit processing and escalate all pending issues to the appropriate team(s) in a timely manner.
- Drive the closure of open issues and escalations ensuring preventative measures are in place to prevent reoccurrence.
- Ensure all issues related to Letters of credit discrepancies are monitored and reduced.
- Challenge the validity of established procedures, policies and processes to ensure continuous improvement and engage with stakeholders on process performance challenges.
- Ensure that delivery of improvements is optimal, compliant, and aligned and meet both IQMS and Sarbanes Oxley requirements.
- Provide Technical support on Documentary Credit /Bills of Exchange process and document presentation to GSK peer colleagues and Genpact extended team.
- Support the SCA Invoice Service Value Drivers (KPI) requiring that financial and customs invoices are raised within the 24 hour time-frame or suitable timelines for Letters of credit processing.
- Analysis of KPI's, including Root Cause Analysis (RCA) to identify process improvements and/or training requirements and develop action plans.
- Support SCA Invoice Service to ensure that all working SOPs relevant to the team are maintained.
- Adhere to GSK policies and processes and ensure Customer Profiles are maintained accurately.
- Ensure that Inventory levels on JDE remain zero for all buy/sell transaction with no negative impacts on Inventory Account.
- Work closely with the Trading Partner's Goods Received Not Invoiced (GRNI) team so the logging account is kept to minimal transactions.
- Support Internal/External audit activity, renewal of MHRA License, etc.

• Operational Delivery - Tools
- Daily monitoring and support through the use of Comm Cells.
- Ability to run reports and carry out constructive analysis to support performance management and corrective actions.
- Operating internal controls and regulatory compliance through applicable policies, procedures and processes.
- Strong understanding and application of ADP.

• Operational Delivery - People and Leadership
- Support the development of team capabilities within SCA and Genpact, creating a culture of high performance.
- Support the delivery of training to new joiners and embed new ways of working as a result of the implementation of new processes and/or system changes.
• Budget
- Identify opportunities for savings.

• Service Strategy Development
- Support Line Manager and Leadership Team to deliver strategy for the service line.

• Relationships
- Build effective relationships with Genpact, and work cross functionally with key areas such as GMS and LOC's, Logistics, Finance and Supply Chain teams.
- Build effective relationships with support functions.
- Work to the stakeholder map.
- Work as one team with Genpact.
- Attend cross functional workshops.
- Work closely with key stakeholders.


During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.

If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.

When applying for this role, please use the 'cover letter' of the on-line application to describe how you meet the competencies for this role, as outlined in the job requirements above.

The information that you have provided in your cover letter and CV will be used to assess your application.

Thank you for your interest in this opportunity.

Why You?Basic qualifications:
• Good GSK business knowledge and understanding of Supply Chain Accounting Processes.
• Experience in either Export (Logistics), Finance and/or Supply Chain Operational activities, and strong experience with International, Eastern European and/or non-EU markets.
• Good understanding of documentary credit process including standby letters of credit and Bills of Exchange.
• Excellent understanding of risks associated with late presentation of Letters of credit and credit risks as well as means to minimize these risks; similar understanding/levels of proficiency of the Bills of exchange payment process.
• Work to high standards, close attention to detail on processing Letters of Credit instruction accurately right first time.
• Demonstrated ability in successfully resolving customer issues regardless of organisational boundaries, to a mutually acceptable solution.
• Good understanding of end to end processes and associated IT platforms (preferably SAP and JDE).
• Full understanding of consignment stock principles
• Excellent analytical skills. Ability to identify and resolve problems.
• Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services
• Proven track record of success in working with cross functional teams and deliver through team work.
• Self motivated; ability to work under pressure within a continually changing environment.

Preferred qualifications:
• Educated to degree level or equivalent an advantage.
• Knowledge of supply chain processes to include Trade Routes, Invoicing, Credit Notes and Transfer Pricing is a distinct advantage.
• Highly computer literate with a working knowledge of key global supply chain IT systems (JDE, Babel, Manugistics/JDA) and their associated interfaces (046, ITP1 & ICEI) an advantage.
• Technical understanding of GSK Websmart applications (IMS, TRAM, Manual Log) is highly regarded.
• Awareness of all business operating models at an International Level.
• A second European language is a bonus but not essential.
• Full understanding of consignment stock principles.
• Experience of working with multiple stakeholders on documentary credits.
• Organizational and prioritizing skills with ability to respond positively to fluctuating workloads.
• Advanced excel / data manipulation skills

Why GSK?:
At GSK we are a science-led global healthcare company. We research and develop a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare. Our mission is inspiring and challenging - to help people do more, feel better and live longer.

We have a significant global presence with commercial operations in more than 150 countries, a network of 86 manufacturing sites in 36 countries and large R&D centres in the UK, USA, Spain, Belgium and China

Contact information:
You may apply for this position online by selecting the Apply now button.

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