Assistant Property Manager
The Assistant Property Manager (APM) performs the tasks associated with the operation of the property including collections, resident services, lease renewals, invoice processing, monthly financial close-out and preparation of corresponding reports, maintenance requests and actions to ensure compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates. The APM assumes responsibility for the operation of the property in the absence of the Property Manager (PM).
WHAT YOU'LL DO
- Administer the lease renewal program. Prepare the renewals for review and approval, generate and deliver renewal letters 90 days prior to the lease expirations, generate and deliver renewal leases, and update resident information in the property management system
- Assist Property Manager (PM) in the development and implementation of marketing and resident retention programs; review leasing reports, occupancy/vacancy trends and all resident related files
- Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person
- Maintain accounts receivable ensuring rents and all other applicable fees are billed and collected in accordance with JLL guidelines and procedures. Maintain targeted delinquency goal for the property. Manage rent related and generate, deliver and post collection and demand notices as required by local laws
- Maintain a collection policy for residents who moved out with a balance on their account. Submit a monthly report to Community Manager with the status on collection accounts. Turn files over to third-party collection agency on a monthly basis
- Initiate and manage eviction process working with the attorney and abiding by local law, if needed, to ensure timeliness and desired results
- Calculate and generate security deposit refunds or reimbursements. Prepare and send all applicable notices and information. Inspect condition of move-outs in a timely manner to document charges prior to reconciling security deposits
- Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
- Assist PM with client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests
- Provide superior customer service and communication to our residents and prospects in accordance with JLL's established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
- Assist PM in generating required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
- Comply with company policies and procedures, including standards of performance (SOP)
- Help monitor resident selection criteria in accordance with federal and state regulations. Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations
- Instill, maintain and model JLL mission to be the best national management company
WHAT WE NEED FROM YOU
- High school diploma or equivalent required, Bachelor's degree preferred
- One to two years of onsite residential property management experience
- Experience in supervisory role and managing staff
- Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
- Proficient in property management software (Yardi, RealPage) or other similar property management software
SKILLS AND ABILITY:
- Excellent customer service skills while maintaining the highest standards of professionalism
- Strong grasp of modern technology and the ability to utilize same in day to day job activities
- Computer literate, including Microsoft Office Suite and internet navigation skills
- General office, bookkeeping and sales skills
- Excellent oral and written communication skills; strong attention to detail
- Work independently and within a team to build relationships and interact effectively with business partners
- A desire to work within a diverse, collaborative, and driven professional environment
- Positive, professional attitude
- Proactive and take initiative
- Maintain confidentiality and utilize judgment
OTHER:
- Regular attendance is essential to the successful performance of this position
- Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required
- All associates must maintain a neat, clean, and well-groomed appearance per Company standards
- Upon employment, all associates are required to fully comply with Company rules and regulations
- Must have real estate license or obtain within 120 days of employment if required by state law
NOTICE:
This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
All requirements are open to possible modification to reasonably accommodate individuals with disabilities.
