Litigation Practice Area Specialist - Lex Machina
Are you data-driven and customer-centric?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
The Litigation Practice Area Specialist serves as a Lex Machina product expert, focused on educating, building, and strengthening relationships that help our customers get the most value out of our offerings. PAS’s partner with our customers via training, demos, and meetings as a trusted advisor to ensure our customers onboard and adopt Lex Machina. In this role, you will drive usage, preference and awareness of Lex Machina, collect customer and market feedback and uncover leads and opportunities to help drive revenue and POS and inform product development/roadmaps.
Responsibilities
Managing, protecting, and growing usage and adoption of Lex Machina from existing customers within an assigned territory/set of accounts
Developing and executing a defined account management strategy that drives retention, renewal, adoption, and growth
Implementing customer onboarding, enhanced support, on-going maintenance and training, usage analysis and usage driving activities of assigned Lex Machina customer accounts
Delivering a superior customer experience for Lex Machina and thereby supporting the businesses’ NPS and renewal goals
Creating programs which are designed to help Lex Machina users get the most value from Legal Analytics by identifying opportunities and strategies to improve their business, drive action, and achieve results by using Lex Machina’s data-driven insights
Understanding users’ business needs/expectations and goals
Preparing and delivering specialized customer presentations to drive usage, communicate our value proposition and differentiators
Developing and implementing a detailed strategic account management plan to demonstrate how to maximize those revenue opportunities
Optimizing Customer Lifecycle Plan to maximize revenue growth and retention by developing tactics/approaches that will drive the model
Managing existing customer relationships and implement programs and tools to drive retention, revenue growth, and upsell opportunities
Identifying key contacts and decision makers within a customer organization and develops relationships with those contacts
Requirements
Have a Juris Doctor degree
Possess proven account management, sales, customer training or equivalent experience, working with complex legal solutions
Have in depth understanding of law firm and in-house operations and trends affecting the legal marketplace
Be able to create presentations and present materials to an executive level audience using both written and verbal communication skills
Have the ability to build solid customer relationships
Possess outstanding business acumen to understand the impact of decisions on the customer base as measured by the Net Promoter Score performance.
Demonstrate excellent organizational skills and problem solving abilities
Be able to travel up to 20% of the time
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
