Generative AI Internship
Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Overview of the role/responsibilities:
Within the Customer Success team, you will investigate existing Artificial Intelligence (AI) solutions on the market and internally that will allow us to improve our customer training offer and the customer experience (case resolution, health score, …) on our products. This role is ideal for someone who is curious and likes to discover and understand new technologies and who is motivated to improve the customer experience on our products.
Objective of internship:
Learning about AI adoption trends and supporting training team and consulting team with AI applications in education and client queries.
Duration – 6 months
Key Responsibilities:
- Research on current trends: Investigate the usage of AI internally among the different Customer Success teams and the latest advancements in Generative AI on the market, including recent papers, models, and applications to identify potential areas for innovation.
- Benchmarking: Evaluate the performance of the various Generative AI models. This could involve comparing models on standard benchmarks, or developing new benchmarks that are more relevant to the organization’s needs.
- Applications: Identify ways to apply Generative AI within the Customer Success context. It could be generating quizzes and muti-lingual content for training materials, creating personalized learning paths, automating responses to customer queries, predicting customer health score based on historical data and generating product updates tailored to each client’s needs.
- Prototype development: Develop proof-of-concept prototypes that demonstrate the potential of Generative AI. This could involve enhancing existing models, or developing new models.
- Documentation and presentation: Document the findings and present them to relevant stakeholders.
Experience / Qualifications:
- Studying towards a Bachelor’s Degree, or equivalent qualification, or a Master’s Degree, in Finance, Economics, Marketing, Communications, Engineering, Statistics, or another quantitative field
- Strong analytical skills - Analytical mindset
- Proficient in MS Excel, Word, and PowerPoint
- Excellent verbal, and written communication, and interpersonal skills
- Ability to work independently and collaboratively with a team and to prioritize tasks accordingly.
- Strong organizational skills, analytical thinking, and attention to detail
- Fluency in English is required. Fluency in French is an asset but not required.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet
Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.
