Data Solutions Customer Support Specialist
About the Role: Morningstar offers market data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Data Solutions Specialist will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 7am to 6pm, the Data Solutions Specialist will provide assistance and support to our clients globally.
Job Responsibilities:
- Understanding of financial data and global stock exchanges
- Provide Level 1 customer support to all incoming client queries during your shift.
- Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
- Investigate thoroughly all incoming queries and escalate to Level 2 where necessary.
- Work with Senior staff to provide dedicated and specialist support to key clients.
- Document all actions in CRM (Salesforce) and create escalations for other teams in Jira.
- Provide regular follow-up to clients on all outstanding queries.
- Assist with creating documentation and knowledge sharing.
- Actively contribute to process improvement project work.
Qualifications:
- Bachelor's degree required.
- Solid understanding of exchange data is a must.
001_MstarInc Morningstar Inc. Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
