PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose- to improve health.
Envision a workplace where you have a direct impact on improving health, work alongside expert scientists, use newest technologies and collaborate with industry thought leaders and therapeutic experts. Welcome to PPD® Laboratories, where science is our passion, quality is our commitment and people are the cornerstone of our success.
At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.
Summarized Purpose: Supervises a small team of technical support staff within a given information technology discipline such as Desktop Services, Network Communications, etc. Delivers technology solutions in a collaborative cross-functional environment. Responsible for supervisory duties necessary to develop staff and deploy technical solutions meeting the needs of the business.
• Provides work direction
and supervision to assigned
technical support staff.
• Ensures service levels and quality of service business
objectives are being met, customer service quality and positive interfaces with customers.
• Provides progress updates to IT leaders and aligns IT with business.
Education and Experience:
Bachelor's degree or equivalent and relevant formal
academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
1 year of leadership responsibility
Knowledge, Skills and Abilities:
• Client focused approach with strong interpersonal skills.
• Must be able to multi task and pay close attention to detail
• Excellent people management skills.
PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
Able to work upright and stationary and/or standing for typical working hours
Able to lift and move objects up to 25 pounds
Able to work in non-traditional work environments
Able to use and learn standard office equipment and technology with proficiency
May have exposure to potentially hazardous elements typically found in healthcare or laboratory environments
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
PPD Defining Principles:
- We have a strong will to win - We earn our customer’s trust - We are gamechangers - We do the right thing -We are one PPD -