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Employee Success (HR) Operations Supervisor

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Job CategoryEmployee Success GroupJob Details

Job Description
Employee Success is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success (ES), we attract and retain the top talent critical to building out our organization with the Aloha style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.

As an ES Operations Supervisor, you’ll have a unique chance to do something many have never done before leading managing our Return to Office and Contact Tracing programs. You will be responsible for managing the team of schedulers and contact tracers who are bringing employees safely back into the workplace, and you will work closely with internal teams to develop the process and program from the ground up. Additionally, you’ll get to lead on a variety of Employee Success programs as we continue to grow and evolve with a focus on continuous improvement of processes & controls while ensuring a best in class employee experience.


  • Train, manage, develop a team of ES Advisors who are supporting the Return to Office and Contract Tracing initiatives

  • Build out new processes and create detailed and accurate documentation for use by a global team

  • Update documentation as the product and processes will change often, as well as vary due to location specific requirements

  • Create and maintain reports and dashboards within the scheduling system

  • Analyze data identifying trends; ability to deliver, share, explain trends and metrics, impacts to offices, project teams, and employees. Use this data to plan for future office openings and process development

  • Build relationships and advise key stakeholders while delivering solutions for a wide range of challenges to scale for continued growth and complexity among multiple countries.

  • Partner with internal IT teams to help troubleshoot system issues & provide feedback on product enhancements

  • Partner with the Health and Safety Team to ensure consistent alignment on Roles and Responsibilities within the Contact Tracing Process

  • Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.

  • Prior experience in Project Management (Experience moving work into Shared Services preferred)

  • Demonstrate superior customer service for a best in class employee experience.

  • Manage escalations in support of employee inquires.


  • Bachelors degree required.

  • 3-5 years HR Operations experience in a Shared Services or Human Resources operations team.

  • A minimum of 3 years prior supervisory experience in human resources.

  • Strong knowledge of HR practices, processes and programs.

  • Ability to coordinate and manage complex cross-functional projects given multiple competing priorities or perspectives.

  • Excellent problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills.

  • Experience with relevant HR systems, applications, and tools; metrics, data, and business intelligence tactics; and lean process improvement strategies (e.g., six sigma techniques) desired.

  • Ability to quickly adapt in an ever changing, growing environment.

  • Experience gathering and understanding business requirements

  • Change management skills - understanding of the sensitivity of change and able to influence those around you to buy into changes in processes

  • Strong customer service skills and ability to lead by example to deliver excellent customer experience to our internal clients

  • High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization

  • Familiarity with Salesforce tools, G-Suite: Excel, Google Docs, Google Slides, Lucid chart and Smartsheet


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