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Salesforce

ISV Business Coach

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Job CategoryAlliances & ChannelsJob Details

Salesforce, the Customer Success Platform and the world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world

DEPARTMENT DESCRIPTION:
Salesforce.com provides a compelling opportunity for OEM/ISV (Independent Software Vendor) Sales Professionals with a proven track record exceeding quota in technology sales. Our goal is to build an organization of intelligent, ambitious, OEM/ISV Partner Account Managers committed to our vision of changing the OEM sales and software landscape. With 95% customer satisfaction, a best-in-class CRM and OEM/ISV Platform, and a fiercely loyal customer base, it’s a powerful combination for sales success. Top sales talent across the world join us for or our “change the world” mentality; the opportunity to excel in a fast-paced, performance-based, team atmosphere.

ABOUT THE ROLE:
Salesforce provides an exciting opportunity for an ISV Sales Professional to achieve their goals, refine their skillset and grow their career in our industry-leading ecosystem. The ISV Sales organization is committed to the vision of enabling partners to “build great businesses”.

We provide ISV Partners with the leading cloud platform, enterprise app marketplace, and distribution channel to reach a growing base of successful customers. This role has worldwide revenue responsibility and requires a deep understanding of the Salesforce 360 portfolio, and how Salesforce sells across all customer segments, industries, and geographies. Relationships managed in this role are with industry-leading SaaS companies that operate at a significant scale of existing revenue. You will be managing some of our most relevant ISV relationships.

ROLE DESCRIPTION:
The ISV Business Coach supports the inbound needs and questions for a segment of global ISV Partners. As a Business Coach, your primary objective is to help Salesforce ISV Partners prosper. You will manage cases, engage directly with Partners to enable their success, and work across many teams to help tackle complex problems. You will deliver scaled programs to support and drive growth for high volumes of ISV Partners. You will align with the ISV Sales Development, Partner Operations, Partner Revenue, and Partner Account Management teams to ensure the success of our ISV Partners.

YOUR IMPACT (RESPONSIBILITIES):

  • Manage a variety of Partner challenges to drive Partner performance

  • Work with cross-functional partners to triage and resolve cases

  • Socialize frontline challenges with leadership by managing up

  • Communicate with internal and external Partners to drive performance

  • Engage directly with Partners via phone and video conference to enable and problem solve

BASIC REQUIREMENTS:

  • 1-2 years experience using problem-solving to deliver Partner or Customer success

  • Disciplined and demonstrates excellent time management skills

  • Possess an entrepreneurial and a growth-oriented mind-set

  • Comfortable dealing with ambiguity and high-pressure environments

  • Proficient written and verbal communication skills

  • Collaborative and team-oriented

PREFERRED REQUIREMENTS:

  • Passion for partner/customer success, technology, and/or startups

  • Previous Sales Methodology training

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