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Salesforce, the Customer Success Platform and the world's #1 CRM, empowers companies to
connect with their customers in a whole new way. The company was founded on three disruptive
ideas—a new technology model in cloud computing, a pay-as-you-go business model, and a new
integrated corporate philanthropy model. These founding principles have taken our company to
great heights, including being named one of Forbes World’s Most Innovative Company five years in
a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest
growing of the top 10 enterprise software companies, and this level of growth equals incredible
opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for
"family") made up of our employees, customers, partners, and communities, we are working to
improve the state of the world
Salesforce.com provides a compelling opportunity for OEM/ISV (Independent Software Vendor) Sales Professionals with a proven track record exceeding quota in technology sales. Our goal is to build an organization of intelligent, ambitious, OEM/ISV Partner Account Managers committed to our vision of changing the OEM sales and software landscape. With 95% customer satisfaction, a best-in-class CRM and OEM/ISV Platform, and a fiercely loyal customer base, it’s a powerful combination for sales success. Top sales talent across the world join us for or our “change the world” mentality; the opportunity to excel in a fast-paced, performance-based, team atmosphere.
ABOUT THE ROLE:
Salesforce provides an exciting opportunity for an ISV Sales Professional to achieve their goals, refine their skillset and grow their career in our industry-leading ecosystem. The ISV Sales organization is committed to the vision of enabling partners to “build great businesses”.
We provide ISV Partners with the leading cloud platform, enterprise app marketplace, and distribution channel to reach a growing base of successful customers. This role has worldwide revenue responsibility and requires a deep understanding of the Salesforce 360 portfolio, and how Salesforce sells across all customer segments, industries, and geographies. Relationships managed in this role are with industry-leading SaaS companies that operate at a significant scale of existing revenue. You will be managing some of our most relevant ISV relationships.
The ISV Business Coach supports the inbound needs and questions for a segment of global ISV Partners. As a Business Coach, your primary objective is to help Salesforce ISV Partners prosper. You will manage cases, engage directly with Partners to enable their success, and work across many teams to help tackle complex problems. You will deliver scaled programs to support and drive growth for high volumes of ISV Partners. You will align with the ISV Sales Development, Partner Operations, Partner Revenue, and Partner Account Management teams to ensure the success of our ISV Partners.
YOUR IMPACT (RESPONSIBILITIES):
Manage a variety of Partner challenges to drive Partner performance
Work with cross-functional partners to triage and resolve cases
Socialize frontline challenges with leadership by managing up
Communicate with internal and external Partners to drive performance
Engage directly with Partners via phone and video conference to enable and problem solve
1-2 years experience using problem-solving to deliver Partner or Customer success
Disciplined and demonstrates excellent time management skills
Possess an entrepreneurial and a growth-oriented mind-set
Comfortable dealing with ambiguity and high-pressure environments
Proficient written and verbal communication skills
Collaborative and team-oriented
Passion for partner/customer success, technology, and/or startups
Previous Sales Methodology training
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
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