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Senior Account Executive, Service Cloud

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Job Details

  • Salesforce is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive awareness for the fastest growing application Salesforce, the Service Cloud. The Strategic Account Executive role focuses exclusively on the Salesforce Service & Support and Call Center Application. The Strategic Account Executive (Service Cloud) will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. They will work in partnership with the existing account-owning AE’s and RVP’s in the regions, and will carry quota for the Service Cloud product sales in their region.

    Effective partnering with Enterprise Sales AE's is critical to the role. This is accomplished by participating and leading client and prospect meetings or engaging other corporate resources as required, as well as participating in regional forecast calls and account planning sessions. Accurately forecasting sales activity and revenue while creating satisfied and referenceable customers are key responsibilities within the Strategic Account Executive (Service Cloud) position.
    -Refine sales messaging, prospecting, qualifying, and closing techniques.
    -Develop and execute successful Service & Support sales campaigns.
    -Create new leads from prospecting efforts and assist others.
    -To thoroughly qualify leads & sales opportunities.
    -To leverage business from new & established relationships.
    -To strategise, negotiate & close business.
    -Overachieve on annual sales quota targets.
    -Work with the industry’s best product marketing team to define the Service Cloud go-to-market strategy.
    -Evangelise the Internet's radical transformation of the customer service applications market.
    -Work with product management to distil key functionality and benefits into core product marketing messages.
    -Strong track record of success selling enterprise software solutions. 
    -Consistent over-achievement against quota.
    -Extensive background in Customer Service, Customer Experience, Customer Engagement or Contact Center applications.
    -Strong written, verbal, and presentation skills.
    -Be creative with strong problem solving skills and the ability to succeed in a fast paced environment.
    -Proven ability to work well as part of an extended sales team.
    -Good employment tenure and commitment to employers.
    -Degree educated.

    What can salesforce offer you in return?
    - A high growth environment. We grow in solutions, customers, revenue and employees every year with double digits.
    - Highly skilled employees. We attract motivated, passionate, intelligent and committed employees.
    - Teamwork. We work together when it comes to our customers, but also when giving back to society through the Salesforce Foundation.
    - A customer centric organisation like you’ve never experienced before.
    - Create a difference, a career beyond your dreams.

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