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Salesforce

Signature Support Engineer - Italian Speaking

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Job CategoryCustomer Success GroupJob Details

We are looking for ambitious team players to join our cutting-edge customer engineering team! These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support. The roles are apart of the Global Support organisation, that have responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.

The ideal candidates are a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem-solving skills, is able to learn new technologies quickly, and uses their time efficiently. These roles may require work outside of normal business hours, holidays and some weekends.

The Signature Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling and execution of Severity 1 and 2 cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The Signature Success team provides the highest level of support and expertise to some of our largest and most strategic accounts. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Signature Success team, the Engineer is experienced with technically concepts and highly customer centric.

MINIMUM QUALIFICATIONS & SKILLS:

• Ability to orchestrate all Salesforce team’s efforts and ensure we are single point of contact for all post-sales support activities

• Experience in Technical Support/Services related role and/or Technical Account Management

• Comfortable interacting with all levels of customer and Salesforce management

• Ability to multi-task and perform effectively under pressure

• Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

• Familiarity of database concepts and data management (RDBMS) and SQL

• Familiarity of Object-Oriented design and core programming concepts

• Familiarity of XML, preferably experience using server-to-server web services (SOAP)

• Familiarity of both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java,.Net, SQL) software development

. Language requirement: Must be fluent in English & Italian

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Computer Science or equivalent experience

• Database and relational data structures

• Large scale, multi-tenant production environments

• API Programming or Software Development

• Software Design Lifecycle

• Visualforce and Apex code experience

• CRM domain knowledge & Any Salesforce Certification

• Previous experience with Salesforce CRM and its technologies

• Familiarity of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.

• Certified Salesforce Developer (PD1), Certified Advanced Salesforce Developer (PD2), Certified Email Marketing Specialist

• Experience providing SaaS support

*LI-Y

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