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Customer Service Advisor

Customer Service Advisor

Why this role

For our customers, you'll be more than just the friendly face of Santander. You'll be a listener and problem solver.

It's what makes this role so rewarding. Whether you're helping someone with a simple cash transaction or protecting your customers against fraud and scams, you'll never know what the next challenge will be. Just as no two customers here are the same, no two days will be either.

What's not in doubt is that you'll have plenty of support. Life in a branch can be busy and challenging, so we're a close-knit team. We take each other seriously too. If you have an idea about how we can improve things, we want to hear it.

You're the eyes and ears of our business after all.

What you'll be doing

* Acting as the first point of contact for customers in branch
* Assisting with day-to-day transactions, queries and servicing
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience

What we're looking for

* Proven experience in a customer service role
* Excellent listening and communication skills
* Computer and numeracy skills
* Real desire to go above-and-beyond for customers
* Team player with a flexible, can-do approach to work

What else you need to know

This is a 12 month fixed term contract, based in our Southampton branch.

This is a part-time role. The working hours will be 28 hours per week.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

How we'll reward you

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. For part-time roles, your salary, bonus and certain benefits will be prorated to reflect your working hours.

* The salary range for this role is £17,250- £17,925
* Eligible for a discretionary performance-related annual bonus
* Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
* 25 days' holiday plus bank holidays, with the option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
* Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
* 24/7 access to an online employee discount platform
* Share in Santander's success by investing in our Sharesave and Partnership shares plans
* Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit our website.

Why Santander?

At Santander, with only a small action or a simple idea, you can achieve great things. You can improve the daily life of more than 140 million people. You can collaborate with a friendly team of more than 200,000 employees.

It doesn't stop there. You'll also be part of a vibrant organisation that's been reinventing itself for more than 160 years. One that invests millions of pounds in training its people every year. One that helps more than 2 million people every year with social programmes.

We call it #TheSantanderEffect.

Equal Opportunities

Santander are an equal opportunities employer. When we talk about diversity, we don't just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It's important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups.

For more information on our commitment to equal opportunities, please visit our diversity page here.

What to do next

If this sounds like a role you're interested in, then please apply on the link below.

Due to high volume of applications we may need to close this role earlier than the advertised date, so recommend submitting an application as soon as possible.

Salary: £17250 - £17925 per annum

Apply Now

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