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Willis Towers Watson

Account Director

In this role you will be responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. You will manage and develop client and Willis Towers Watson relationships and grow the portfolio within the business unit . Additionally you will be responsible for targeting and converting prospects and broking into Lloyds and company markets.

The Role
  • Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
  • Provide technical, industry and subject matter expertise where required
  • Liaise with clients and build strong relationships
  • Grow existing portfolio by identifying new, and/or existing opportunities
  • Operational and Service Delivery
  • Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
  • Support the business unit  (BU) in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service in line with standard operating procedures
  • Manage client pricing to ensure each client meets agreed target profitability levels
  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Development of service plans that define the engagement and timing of engagement with the client
  • Manage key performance indicators / service level agreements to ensure targets are met
  • Ensure adherence to Group policies, procedures and all regulatory requirements
  • Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
  • Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
  • Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to request for proposals, new business presentations, accurately maintaining the customer relationship management database in order to create and convert sales opportunities
  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
  • Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson
  • Networking – internally with other BUs, within the sector, and with external specialists (lawyers, third-party administrator, insurers).
  • Work closely and maintain working relationships with key market contacts (and the Business leads) as required
  • Ensure transparency of agency and other commitments made to carriers and clients
  • Manage compliant processing of contracts as per FCA and contract certainty requirements
  • Assist with loading of data into the relevant Willis Towers Watson Systems
  • Check policies, market presentations and client documentation as appropriate
  • Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
  • Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business
  • Ability to understand a client or prospect’s business, situations, opportunities, problems and key issues
  • Ability to manage relationships and negotiate placement with the insurance market
  • Prepare client and prospect presentations considering the impact of client profitability
  • Work with Sales Team in determining appropriate solutions and structuring and pricing the deal
  • Identify appropriate markets and determine placing strategy
  • Create and grow relationships with underwriters in London and international markets
The Requirements
  • Preferably ACII qualified or working towards the ACII qualification
  • Preferably educated to degree level or relevant industry experience
  • Proven track record of delivering high levels of client service and broking
  • Strong practical knowledge of account development and appropriate tools to achieve this aim
  • Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs.
  • Experienced at new business sales process and track record of converting prospects to clients
  • Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Strong communication, negotiation and influencing skills
  • Experience of working with and adhering to processes and systems to support client service delivery
Equal Opportunity Employer

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