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Willis Towers Watson

Director - Health and Benefits

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role

Under the direction of management, the Account Executive coordinates the placement and service of employee benefits for Willis Towers Watson Clients. This senior position is primarily client facing and leverages established competencies related to employee benefits insurance services, plan design, administration and human capital needs to best service Willis Towers Watson clients. This position will work closely with other team members in service support activities. Periodic travel to client locations required.

Coordinate aspects of the placement and service of employee benefits and Human Capital needs for Willis Towers Watson Clients including but not limited to:
  • Maintain and cultivate client relationships at all levels, seeking to understanding their human capital needs and articulating Willis Towers Watson"EURTMs employee value proposition, products, services and resources.¬†
  • Contribute to employee benefit strategy: Analyze employee benefit programs and make recommendations to improve effectiveness of clients"EURTM employee benefits programs/design, policies and practices, including leading strategic planning sessions.
  • Contribute to the sales process for prospective clients including value proposition creation, RFP/proposal development, participating in finalist presentation, etc.
  • Follow up with clients and other internal employees assigned to the account on action plans to ensure decisions are implemented, contracts prepared, and appropriate parties notified
  • Assist in resolving client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts and vendor commission tracking
  • Prepare and conduct presentations for employees and client decision-makers
  • Assist with or manage policy checking and delivery
  • Drive the Renewal/Marketing Process
  • Maintain client relationships with Manager- and Director-level personnel (Director-HR, etc.)
  • Maintain strong carrier relationships to enhance Willis Towers Watson position in the market place
  • Assist in the sales process (RFP and proposal development, presentation, etc.)
  • Compliance with all Willis Towers Watson WTWEM requirements to ensure green audits
The Requirements
  • 8+ years of health and welfare account management experience including some underwriting or analytical experience, together with leading a team of benefits professionals¬†
  • Strong technical knowledge of health and welfare employee benefit plan design, insurance products, current trends and regulatory environment
  • Experience managing large clients (multi-plan/state; complex plans; etc.)¬†
  • Bachelor"EURTMs degree required
  • State Life and Health license required (within 3 months of hire)
  • Professional designation/certification GBA or PHR preferred
  • Intermediate Knowledge of: (1) insurance products, (2) bid preparation and analysis, and (3) problem claim resolution to specifically include the following:
  • HMO, PPO, and Indemnity forms of Health, Dental, and Vision plans
  • Consumer-driven healthcare, wellness, disease management, analytics and current trends
  • Regulatory environment of employee benefits plans with emphasis on Health Care Reform
  • Life (term, permanent, etc.), LTD, STD, and state-required disability plans
  • Strong knowledge of FSA, HRA, HSA, COBRA, FMLA, etc. programs
  • Strong client service orientation with ability to proactively understand client"EURTMs human capital needs and present/implement solutions.
  • Proven experience managing multiple projects simultaneously and producing quality deliverables on time and within budget
  • Excellent verbal and written communication skills including presentation skills

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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