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Willis Towers Watson

Senior Claims Advisor

Provide technical advice, support and guidance to our clients and the service broker throughout the claims lifecycle and where necessary, conduct negotiations and escalations directly with the carrier(s) regarding risk. Using your sound understanding of insurance products and wordings, claims processes, procedures and the relevant legal and commercial considerations, you’ll drive claim strategy on complex claims and advocate on behalf of clients.

Ideally this role will be based in our Brisbane office; however, we will consider candidates who are based in Melbourne or Sydney.



The Role

  • Engage with all parties to resolve claims coverage disputes through in-depth policy knowledge, current case law and industry practices and market trends
  • Develop and maintain solid working relationships and networks with insurer claims examiners and loss adjusters
  • Develop and maintain strong relationships within WTW and service those stakeholders through collaborative and proactive reporting
  • Meeting clients for claims review status and strategy meetings alongside service brokers
  • Demonstrate extensive claims knowledge and expertise to prospective corporate clients
  • Meeting and liaising with specialist insurance panel lawyers and commercial litigation lawyers acting for insurers and/or WTW clients in liability claims
  • Negotiate for clients with insurers and/or appointed representatives in relation to conduct, strategy and resolution of claims (including insurers’ panel legal service providers)
  • Work with and guide client advocate brokers in relation to claims; including coverage issues, uninsured exposures, use of panel legal firms, and insurers’ conduct and settlement strategies
  • Provide claims advice for specific risk product lines to clients and internal stakeholders
  • Provide claims specific inputs to client RFP tender processes
  • Provide technical expertise and mentoring to assist development of Claims Advisors
  • Consistent, comprehensive and proper use of WTW CRM claims management software
  • General claims administration as required


The Requirements 

  • The ability to build strong enduring relationships with clients, brokers and insurers
  • Proactive and highly customer service focused
  • Self-starter, creative thinker and problem solver
  • Highly organised and diligent
  • Ability to manage clients’ (and broker) expectations from the outset of claims while still striving to achieve the best claims outcomes for the client
  • Able to meet deadlines and work well under pressure with high workloads
  • Ability to succinctly and accurately explain or summarise complex insurance issues to clients and stakeholders, and do similarly for complex legal and technical substantive claims liability and conduct issues
  • Ability to provide creative solutions resulting in successful claims outcomes
  • Strong advocacy, influencing, negotiation and communication skills
  • Advanced written communications skills for preparing clear submissions on coverage matters
  • Ability to effectively present your claims expertise to clients and prospective clients
  • Coaching and mentoring of other team members
  • ANZIIF qualifications and/or other relevant fields of study
  • Competent in Microsoft Office applications such as Outlook, Excel and Word
  • Extensive experience in all aspects of the end to end claims process



Equal Opportunity Employer


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