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Willis Towers Watson

UK Pension Administrator

The role of Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.

The Role 

The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines

Excellence
  • Review and analyze member posts to initiate cases
  • Perform data entry processing
  • Process system data updates such as member and beneficiary records
  • Generate quotations, run calculations, and produce correspondence for scheme members.
  • Identify areas where service to clients/members could be improved and communicate to Team Leader
  • Know and live the firm’s values
  • Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
  • Comply with ISO 9001, ISO 27001 and Professional Excellence standards
People
  • Assist the wider team in more complex / project work when required
  • Assist the wider team in more complex / project work when required
  • Support colleagues for holiday cover and workload peaks
  • Take initiative to proactively share knowledge and/or experience with team members
  • Develop strong partnerships with team members, locally and remotely
Clients
  • Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
  • Develop knowledge of clients’ pension schemes
  • Build a relationship with the UK counterparts
  • Be a point of reference for standard automated cases
Financial
  • Ensure timely completion of timesheets
  • Meet defined target billable hour goals
  • Work within prescribed budget for each project
The Requirements 
  • Able to work to a high level of accuracy
  • Able to work well under pressure and meet targets
  • Interpersonal skills to include excellent written and verbal communication
  • Strong analytical and problem solving skills
  • Ability to organize and prioritize with strong attention to details
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
  • Professional and responsible approach to work, clients and associates
  • Ability to manage time and work a flexible schedule
  • Ability to complete multiple projects within established deadlines
  • Ability to work independently and in a team environment with minimal supervision
  • Bachelor’s degree and pass given assessments
  • Open to working in assigned shifts as needed. 
Equal Opportunity Employer.

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