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Willis Towers Watson

UX Designer

Summary of Role
As a UX Designer at Willis Towers Watson, you will join a collaborative team of fellow Business, Product, Design and Technical stakeholders to work on transforming the Human Capital Management industry, by turning complex problems into elegant solutions that delight our clients and our users. We create enterprise-level web software for human resource professionals and employees.

You will highly-collaborate with Business, Product, UX/UI and Technical stakeholders to elicit clear problem understanding. Working with stakeholders, you will follow user-centered and evidence-driven design approaches, validating the best solutions through user research and interviewing SMEs. Ensuring to deliver the most usable, viable and feasible solutions in line with the business goals.

Working within an Agile SDLC, activities you will perform will include working with stakeholders to discover, elicit and analyze requirements, user testing, uncovering clear problem definition, task and workflow analysis, various flow diagrams, journey mapping, formative concept design, wireframes, low-fidelity prototyping, usability testing and validation, UI interaction design and UI specifications. You will also work to ensure corporate level UX Standards are implemented, for both consistency and usability.

Role Priorities and about You
  • You are collaborative, professional with solid communication and interpersonal skills. 
  • You have experience with user research, strategy, design and usability.
  • You effectively communicate your findings through empathetic and thoughtful analysis. 
  • You establish and foster relationships with stakeholders to ensure success.
  • You are comfortable with a formative design process and actively work with fellow UX team members to create sacrificial design concepts to ultimately deliver the most valuable solutions. 
  • You are comfortable providing support to scrum teams during development, including offshore.
  • At your core, you have an insatiable passion for User Experience, discovering new ideas, defining them, and working in a highly-collaborative work style.
  • You are comfortable in defining and reporting out on the progress of UX tasks. 
  • As a member of the UX team, you will work with other UX & CX team members to develop and promote shared understanding of our user"EURTMs goals, tasks and workflows.
  • You are driven to ensuring consistency that created UIs adhere to our UX Standards and are congruent with our other products.
  • You have a strong understanding of UI and interaction design principles, use of typography, color and page layouts, with a great eye for detail.

  • Experience and ability to work remotely and virtually from stakeholders, while maintaining clear communications and meeting work expectations.
  • 5 - 10 years of enterprise-level website or application design experience.
  • Minimum 5 years"EURTM experience with User-Centered Design in an Agile SDLC.
  • Minimum 5 years"EURTM experience in creating and executing usability testing.
  • Demonstrable experience in designing responsive web applications or mobile applications.
  • Experience with web accessibility in web applications.
  • Experience with tools such as OmniGraffle, Axure, Adobe CS, Visio, Balsamiq, or similar is required.
  • Demonstrable ability to work on virtual teams and collaborate remotely as well as locally. 
  • Excellent written and verbal communication skills.
  • This is not an openly creative role, but visual design skills as applied to designing within an established product framework are desired.
  • This is not a coding role, however, an understanding of HTML, CSS and JavaScript is desired.
  • Ability to balance multiple priorities with acute attention to details.
  • Bachelor"EURTMs degree in Human-Computer Interaction, Cognitive Science, Design, Information Science or equivalent experience.
  • Ability to present design and work samples of completed projects is required.
  • Possible 10% travel required, including international. 
The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Equal Employment Opportunity: Know your rights.

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