Suzanne McAndrew is a Global Business Leader for the Talent line of business for Willis Towers Watson. In her role, Suzanne is leading the integrated human capital portfolio across talent management and organizational alignment, communications and change management, employee insights, Saville Assessment and employee experience platform. Suzanne’s client focus is applying design thinking to HR, organization transformation, future of work, and the employee experience. She also is leading the conversations on inclusion and diversity as part of the World Economic Forum’s Gender Task Force and as WTW’s Global LGBT+ Inclusion Network leader.
Suzanne rejoined Willis Towers Watson in 2013 after spending time at American Express, where she served as Vice President of Executive Talent Management. In her role, Suzanne was responsible for reshaping the executive talent strategy and the approach to critical role succession by working closely with the Operating Committee and the Board of Directors. As part of HR transformation, she led the integration of central processes across executive talent assessment and succession planning to help American Express strategically plan talent movement for the company’s top 1,500 executives. In addition, Suzanne pushed the bar on executive development finding innovative ways to closely link these programs and investments to better match the critical capabilities needed for business growth.
Prior to joining American Express, Suzanne worked across a number of practice areas at Willis Towers Watson for 15 years. She is known as a talent integrator, expert in aligning business strategies with talent solutions, as well as a senior organizational change architect who has been successful in helping businesses solve for the simple and the complex by working side-by-side with senior-level business leaders. In addition, she was a leader in our community of consultants who sought new ways to bring marketing science to Willis Towers Watson to drive behavior change and increase employee engagement.
After spending time in HR leadership roles as Saks Fifth Avenue and Macy’s, Suzanne first joined the firm in 1998 as a communication consultant, ultimately driving revenue by leading broad-based sales teams to acquire new clients, building client relationships and leading talent management, change management and communications strategies.
Suzanne currently resides in East Harlem in NYC with her wife and son. She is actively involved in her community working with a women’s non-profit, Sanctuary for Families, to help their clients in need re-enter the workforce and advance their careers. She has a B.S. in Journalism from the University of Maryland, College Park.