Apply Now: JPMC Project Mosaic Winter Cohort- Los Angeles - Emerging Talent

JPMC Project Mosaic Winter Cohort- Los Angeles - Emerging Talent

The Project Mosaic Program offers a five month paid, Part-time internship held in select JPMorgan Chase branches. Project Mosaic is designed to attract candidates who are interested in early exposure to financial services careers and committed to the advancement of individuals from underrepresented groups in this industry. Project Mosaic is seeking candidates, including, without limitation, LGBTQ+ individuals, who are interested in exploring career opportunities at JPMorgan Chase. We are looking for dynamic individuals from diverse backgrounds and perspectives to help us grow and position our businesses for the future. All individuals who are interested in the Internship Program, regardless of background, are welcome to apply.

As an Associate Banker, you will be at the forefront of delivering an exceptional customer experience to our clients and potential customers. Acting as the “Face of Chase”, you will interact with customers and assist them with all their banking needs. Our Associate Bankers work a rotating schedule, which may include working one weekend day.

Unlike a traditional bank teller role, our Associate Bankers contribute significantly to the success of the branch by delivering exceptional customer experiences, fostering long-lasting relationships, and introducing customers to our licensed bankers.

• Engage clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.
• Help clients with everyday transactions such as reordering a debit card, setting up a direct deposit or helping update their address while maintaining established control standards.
• Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements.
• Educate clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever and however they want.
• Assist clients and the branch team by helping with new account openings when needed. 
• Engage and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals.

Requirements:

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment 
• Cash handling experience preferred 
• Professional, thorough, and organized with follow-up skills 
• Strong desire and ability to influence, educate, and connect customers to technology 
• Excellent interpersonal communication skills, as well as strong attention to detail and time management 
• Ability to quickly and accurately learn products, services, and procedures 

Minimum Qualifications

·         Minimum 6 months of customer service experience 

·         High School diploma or GED equivalent required

·         Participants must be 18 years or older

Your ability to learn products, services and procedures quickly and accurately, in addition to working across teams to deliver solutions, will be critical for your success. Showcasing our portfolio of "One Chase" products to clients and potential clients will also be a core aspect of your role.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans